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Vision Plus Consultant
7 days ago
**Required Skills**:
- **Strong Vision Plus Experience**:
- **Strong Mainframe knowledge Mainframe (COBOL, DB2, IMS) / Account Receivable/Card Domain/Payment Gateway domain knowledge**:
- Excellent in verbal and written communication skills.
- Expert in CMS Module
- Good Analytical and Debugging Skill.
- Good understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
**Roles & Responsibilities**:
- Accepting, investigating, and restoring the incidents within the ITSM prescribed timeline.
- Liaising with upstream and downstream systems for prompt restoration of incidents
- Providing periodic communication to users on the progress of investigation.Bridge Management:
- Providing end to end support for MIM reported incidents. Scrum team would be invited to MIM Bridge as primary stake holder.
**Problem Management**:
- Identifying repeated incidents and categorizing them into problems for root cause analysis and permanent resolution.
- Creating and assigning problem records to Scrum team in ServiceNow.
**Event Management**:
- Working with Monitoring Team to identify the scope of onboarding new monitoring solutions.
- Gathering performance statistics for services and producing SLA Report for 3rd Party Usage.
- Monitoring Infrastructure, server health based on ECC reports, BMC Patrol tools.
**Change Management**:
- Managing scheduled maintenances including server patching and software version upgrades ensuring Amex compliance.
- Participating in Enterprise Level Changes for Validation only.
- Performing impact analysis and providing approvals for E2/E3 changes.
**Knowledge Management**:
- Documentation of known errors and known workarounds for frequently occurring issues as knowledge articles in ServiceNow.
- Contributing to continuous service improvement by documenting best practices as knowledge articles in ServiceNow.
- Continuous review and amendment of published knowledge articles and retiring of knowledge articles as applicable.
**Job Types**: Full-time, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
**Location**:
- Toronto, ON (preferred)
Work Location: Hybrid remote in Toronto, ON
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