Vision Plus Consultant

7 days ago


Toronto, Canada AstraNorth Full time

**Required Skills**:

- **Strong Vision Plus Experience**:

- **Strong Mainframe knowledge Mainframe (COBOL, DB2, IMS) / Account Receivable/Card Domain/Payment Gateway domain knowledge**:

- Excellent in verbal and written communication skills.
- Expert in CMS Module
- Good Analytical and Debugging Skill.
- Good understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.

**Roles & Responsibilities**:

- Accepting, investigating, and restoring the incidents within the ITSM prescribed timeline.
- Liaising with upstream and downstream systems for prompt restoration of incidents
- Providing periodic communication to users on the progress of investigation.Bridge Management:

- Providing end to end support for MIM reported incidents. Scrum team would be invited to MIM Bridge as primary stake holder.

**Problem Management**:

- Identifying repeated incidents and categorizing them into problems for root cause analysis and permanent resolution.
- Creating and assigning problem records to Scrum team in ServiceNow.

**Event Management**:

- Working with Monitoring Team to identify the scope of onboarding new monitoring solutions.
- Gathering performance statistics for services and producing SLA Report for 3rd Party Usage.
- Monitoring Infrastructure, server health based on ECC reports, BMC Patrol tools.

**Change Management**:

- Managing scheduled maintenances including server patching and software version upgrades ensuring Amex compliance.
- Participating in Enterprise Level Changes for Validation only.
- Performing impact analysis and providing approvals for E2/E3 changes.

**Knowledge Management**:

- Documentation of known errors and known workarounds for frequently occurring issues as knowledge articles in ServiceNow.
- Contributing to continuous service improvement by documenting best practices as knowledge articles in ServiceNow.
- Continuous review and amendment of published knowledge articles and retiring of knowledge articles as applicable.

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Location**:

- Toronto, ON (preferred)

Work Location: Hybrid remote in Toronto, ON



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