Guest Services Manager
1 month ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work site environment**:
- Non-smoking
- Air conditioned
**Tasks**:
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:
- Working groups
**Computer and technology knowledge**:
- MS Word
- MS Excel
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Large workload
- Overtime required
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 80 hours bi-weekly
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