Housing Resource Worker

4 weeks ago

Oshawa, Canada JHS Durham Full time

The **John Howard Society of Durham Region** has an exciting opportunity for you. If you have a passion to support people with resources who require assistance with matters related to housing and homelessness, an appreciation for the not-for-profit sector and would like to work for the John Howard Society of Durham Region, we encourage you to apply.

**Housing Resource Worker**

**Division**: Housing Services
**Work Status**: Full-Time
**Location**: Durham Region (all offices as required)

**POSTED ON: JUNE 5, 2023**

**CLOSES: June 13, 2023 4pm**

**About the Role**:
Working within the Housing team, the Housing Resource Worker is responsible for developing and implementing services for individuals who are homeless or at risk of homelessness. Support, guidance and referrals will be provided to assist individuals to find permanent housing and related community supports and services as needed. The Housing Triage Worker will work within the office and local community hub to provide supports, screen, and assess whether further services, both internally within housing services or externally in the community are needed.

**You’ll be working on things like**:
**Service User Support**
- Using Cognitive Skills counselling or other counselling modalities to evaluate situations
- Conduct preliminary screening of all inquiries from potential clients, and subsequently inform them of appropriate services for which they are eligible
- Remain current with the Durham Region rental housing market trends, availability, legislation and develop Resource and Information activities relevant to JHS client needs
- Direct and assist clients regarding completion of forms such as Housing Stability Program, LEAP funding, signing in for Resource Centre etc.
- Assist clients with self-directed housing search, obtaining community resources as needed.
- Assist clients with use of computers, fax machine, copier, printer etc.
- Facilitate housing related workshops/information sessions/ID Clinics
- Schedule housing appointments as necessary for those with more complex needs
- Answer telephone calls from individuals requesting information
- Ensure that the Resource Centre is clean and orderly at all times
- Provide information on the Residential Tenancies Act, Rental Tribunal process and the eviction process
- Direct clients to resources available in other cities when they are preparing to relocate

**Case Management/Documentation**
- Maintain accurate statistics, documentation, registration records, and reports on all clients accessing housing resource and information services
- Work effectively and collaboratively with all JHS in-house services and programs to ensure coordination between programs and utilization of available resources
- Able to prioritize tasks and meet deadlines in a fast-paced environment
- Achieve all services outcomes and goals as developed by the agency
- Ensure that all services are provided within the standards of service maintained by JHS and consistent with the agency’s philosophical beliefs.

**Community, Statistical Administration & Other**
- Ability to use internet, social media, and other research tools to identify resources and housing opportunities
- Develop, collect, and display housing search and housing retention information and resources in an appealing manner ensuring displays are kept current and resources are well-stocked
- Develop and implement client satisfaction surveys and basic client information forms
- Completion of accurate statistics, data entry and reports as required
- Learn and utilize new / specialized software as required
- Maintain monthly performance related statistical reports
- Liaises with other program staff to ensure coordination between programs and utilizing available resources.
- Make referrals to community agencies as deemed appropriate
- Ensuring that all services are provided within the standards of service maintained by JHS and consistent with the agency’s philosophical beliefs.
- Monitor and maintain financial tracking where required
- Completion of accurate statistics and reports
- Ongoing development of new systems and record keeping methods to ensure funding requirements are met and all documentation is complete, accurate and accountable
- Explore new resources to stay current and provide additional information on job search techniques and create alternate delivery methods
- Representing the agency in the community when required
- Attend workshops, meetings and seminars as requested
- Other related duties as required

**If you have the following we want to hear from you**
- Community College diploma or university degree with designations related to Social Work, Social Service Worker, along with Mental Health and Addiction experiences.
- General and crisis intervention counselling experiences.
- Thorough understanding of JHS Durham Housing Services and knowledge of community housing resources
- Proven experience working with individuals which includes: youth, adults

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