IT User and System Support Technician

4 weeks ago

Vanier, Canada Vanier College Full time

**Reference number**: S-23-24-3229

**Job Category (Job Alert)**: Information Technology and Multimedia

**Department**: Information Technologies

**Services**: Information Technologies Support Services

**Immediate Supervisor's Name**: Ali Ullah

**Position Status**: Regular Full-time

**Length of the contract**: Permanent

**Work Location**: Vanier College

**Work Schedule**: Mon - Fri, 7:30 a.m. - 3:30 p.m. (35 hrs/week)

**External Posting Start Date**: 2023-11-20

**External Posting End Date and Time**: 2023-12-01 17:00

**Salary Scale**: $24.21 - $32.32

**Expected Start Date**: 2023-12-18

Vanier College is an English-language public college with more than 6000 daytime students from over 90 different nationalities. We have a thriving Continuing Education division that provides services to adult learners, international students as well as to community and corporate clients. Vanier has approximately 1000 employees and offers a stimulating work environment and a beautiful green campus. Our dynamic faculty and staff enjoy numerous benefits including an employee assistance program, employee fitness programs, professional development, daycare, educational fee waivers as well as music concerts and other activities.

**Description**:

- Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician provides assistance to Vanier College Information Technology Users and maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties are related to the overall organization and operation of computer labs, computer networks, and associated software.
- More specifically, but not limited to, the Technician:
- Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
- Monitors security of the physical facilities, network, and computer/software of College departments;
- Monitors and evaluates current developments in the area of responsibility and makes recommendations for anticipated future requirements;
- Participates actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
- Engages with the community as per a service approach;
- Provides and maintains documentation for the equipment and services under their responsibility;
- Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
- Participates in the maintenance and upgrading of service processes and systems.

Other related tasks which fall within the scope of the classification of this position may be assigned.
- Classification: Technicien ou technicienne en informatique (Data Processing Technician)**Requirements**:

- Qualifications:
- DEC in Computer Science or equivalent.

Conditions related to the specific position:
- Strong English oral and written communication skills (to be tested);
- Functional French oral and written communication skills (to be tested);
- Knowledge of Microsoft EUC (windows) and the configuration and installation of computers and computer labs (to be tested);
- Knowledge of network technologies, including: cabling, network protocols, configuration and maintenance of network servers, and network security;
- Knowledge of software packaging and deployment technologies (SCCM);
- Strong ability to work with users and find solutions to their computer and network related problems;
- Ability to coordinate and collaborate with other staff and network users;
- Knowledge and expertise in Microsoft Office 365 (an asset);
- Knowledge and expertise in the educational sector (an asset).

**Comments**:
If your work experience has changed since your last visit, please be sure to attach a new resume.

Note that a cover letter is mandatory, please be sure to attach yours.

We thank all those who apply, however only those selected for an interview will be contacted.

  • IT User and System Support Technician, Principal

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3309 **Job Category (Job Alert)**: Information Technology and Multimedia **Department**: Information Technologies **Services**: Information Technologies Support Services **Immediate Supervisor's Name**: Ali Ullah **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier...

  • IT User and System Support Technician, Principal

    1 week ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3384 **Job Category (Job Alert)**: Information Technology and Multimedia **Department**: Information Technologies **Services**: Information Technologies Support Services **Immediate Supervisor's Name**: Ali Ullah **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier...

  • IT User and System Support Analyst

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: P-23-24-3306 **Job Category (Job Alert)**: Information Technology and Multimedia **Department**: Information Technologies **Services**: IT HelpDesk **Immediate Supervisor's Name**: Ali Ullah **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: Mon -...

  • Versatile Administrative Technician

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-22-23-2987 **Job Category (Job Alert)**: Administration **Department**: Academic Sector **Services**: Academic Systems - Registrar's **Immediate Supervisor's Name**: Sylvie L. Tardif **Position Status**: Full-time Replacement **Length of the contract**: Until January 24, 2024 **Work Location**: Vanier College **Work...

  • Versatile Administrative Technician

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-22-23-2997 **Job Category (Job Alert)**: Administration **Department**: Academic Sector **Services**: Academic Systems - Registrar's **Immediate Supervisor's Name**: Sylvie L. Tardif **Position Status**: Full-time Replacement **Length of the contract**: Until June 30, 2024 **Work Location**: Vanier College **Work Schedule**:...

  • Library Technician

    1 month ago

    Vanier, Canada Ottawa Catholic School Board Full time

    Assumption Catholic School **Under the direction of the Principal, the Library Technician**: Operates the school Learning Commons and provides services in an automated/digital environment to meet the needs of staff and students Promotes authors, books, literacy, technology and holds special events Performs administrative functions associated with the...

  • Administration Technician

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3270 **Job Category (Job Alert)**: Administration **Department**: Communications & Corporate Affairs **Services**: Corporate Affairs **Immediate Supervisor's Name**: Isabelle Moncion **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: Mon -...

  • Special Education Technician

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3267 **Job Category (Job Alert)**: Special Care Counseling **Department**: Services for Students **Services**: Student Services **Immediate Supervisor's Name**: Anja Vroomen **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: Please see job...

  • Social Work Technician

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3119 **Job Category (Job Alert)**: Social Work **Department**: Services for Students **Services**: Student Services **Immediate Supervisor's Name**: Anja Vroomen **Position Status**: Full-time Replacement **Length of the contract**: Until June 30, 2024 **Work Location**: Vanier College **Work Schedule**: Mon - Fri, 8:00...

  • Makerspace Technician

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3113 **Job Category (Job Alert)**: Education and Pedagogy **Department**: Academic Sector **Services**: Learning Commons **Immediate Supervisor's Name**: Caroline Fodor **Position Status**: Regular Part-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: 3 days/week (18 hours/...

  • Makerspace Technician

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: SSP-23-24-3114 **Job Category (Job Alert)**: Education and Pedagogy **Department**: Academic Sector **Services**: Learning Commons **Immediate Supervisor's Name**: Caroline Fodor **Position Status**: Part-time Specific Project **Length of the contract**: Until June 14, 2024 **Work Location**: Vanier College **Work Schedule**:...

  • Administration Technician

    2 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3381 **Job Category (Job Alert)**: Administration **Department**: Communications & Corporate Affairs **Services**: Corporate Affairs **Immediate Supervisor's Name**: Isabelle Moncion **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: Mon -...

  • Social Work Technician

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3281 **Job Category (Job Alert)**: Social Work **Department**: Services for Students **Services**: Student Services **Immediate Supervisor's Name**: Anja Vroomen **Position Status**: Regular Full-time **Length of the contract**: Permanent **Work Location**: Vanier College **Work Schedule**: Mon - Fri, 8:00 a.m. - 4:00...

  • Administrative Support Agent, Class I

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-23-24-3227 **Job Category (Job Alert)**: Administrative Support **Department**: Continuing Education and Community Services **Services**: Continuing Education **Immediate Supervisor's Name**: Rowena Selby **Position Status**: Full-time Replacement **Length of the contract**: Until the return of incumbent **Work Location**:...

  • Service Employee Ii

    1 month ago

    Vanier, Canada Ryder System Full time

    **Catégorie D'emploi** Maintenance Support **Summary** The Service Employee II is primarily responsible for performing all tasks related to the Service Island including inventories and inspections at the maintenance facility. **Essential Functions** - Fueling vehicles - Wash and detail vehicles - Perform multi-point inspection on inbound units as...

  • Analyst (Academic Systems - Registrar) (Specific

    1 month ago

    Vanier, Canada Vanier College Full time

    **Reference number**: PSP-23-24-3260 **Job Category (Job Alert)**: Education and Pedagogy **Department**: Academic Sector **Services**: Academic Systems - Registrar's **Immediate Supervisor's Name**: Sylvie Tardif **Position Status**: Full-time Specific Project **Length of the contract**: Until June 30, 2025 **Work Location**: Vanier College **Work...

  • Support Staff

    1 month ago

    Vanier, Canada Canadian Addiction Treatment Centers Full time

    **Division**: Ontario Addiction Treatment Centre **Location**: Vanier, ON **Job Type**: Part-Time Permanent **Hours**: 15-30 hours per week **Pay Rate**: $17.37 per hour **Union**:This position is represented by U.F.C.W. Local 175. **Reference ID**: 001-OATC-1498 Come join our growing organization as a part of a high-performing CARE team that is...

  • Support Staff

    1 month ago

    Vanier, Canada Canadian Addiction Treatment Centers Full time

    **Division**: Ontario Addiction Treatment Centre **Location**: Vanier **Job Type**: Casual (Scheduled) Permanent **Hours**: 14 hours bi-weekly. **Week 1**: Monday: 8:00 am - 4:00 pm Tuesday: Wednesday: Thursday: Friday: Saturday: 9:00 am - 12:00 pm Sunday: 9:00 am - 12:00 pm **Week...

  • Reception, Registration and Records Support Agent

    4 weeks ago

    Vanier, Canada Vanier College Full time

    **Reference number**: S-22-23-2988 **Job Category (Job Alert)**: Administrative Support **Department**: Academic Sector **Services**: Academic Systems - Registrar's **Immediate Supervisor's Name**: Isabelle Lacombe **Position Status**: Full-time Replacement **Length of the contract**: Until August 26 2023 **Work Location**: Vanier College **Work...

  • Peer Support Specialist, Safe Bridge Stabilization

    5 days ago

    Vanier, Canada The Elizabeth Fry Society of Ottawa Full time

    Join our amazing team—and be part of an exciting new pilot project! Peer Support Specialist, Safe Bridge Stabilization Pilot Program Full-Time Position (6-month contact with possible extension) The Elizabeth Fry Society of Ottawa is a not-for-profit community agency that supports and advocates for women, gender-diverse individuals, and men who are...