Lead Operations Officer

2 weeks ago

Montréal, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.
- With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
- We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.**Global Operations Overview**
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who are dedicated to providing ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.
- **Department Overview**:
Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95 experienced professionals who offer a full range of trade products and are dedicated to providing world class service to our customers located all over the globe.- The Lead Operations Officer is part of a team of 18 reporting to the Manager of the SBLC and Guarantee team. Individual will be responsible for managing the transactions for Standby Letters of Credit/Guarantees.
- **Job Accountabilities**
- Understand the clients' business structure and what involves their operational needs as well as the processes and administrative procedures
- Reviewing text of guarantees requested by clients and providing comments either directly to clients or relationship managers
- Drafting, issuing, advising and amending different types of guarantees and processing any other requests or correspondence regarding the guarantees issued or advised.
- Adhering to AML Enhanced Due Diligence and Anti-Boycott Procedures, internal policies and regulatory guidelines
- Proactively working with others to fulfill different processing requirements in order to ensure processing requests in a timely manner
- Prioritizing work in accordance with the service delivery standards
- Verifying, releasing and signing SBLC & Guarantees within delegated limits
- Acting as a point of contact to both review transaction details and resolve for hurdles for internal partners, relationship managers and clients
- Recommending and implementing solutions within own area of responsibility
- Identifying potential risks including processing gaps and recommending resolutions
- Identifying and providing recommendations to eliminate process redundancy and enhance efficiency

**Job Requirements**
- Bachelor Degree in Finance, International Business or other related discipline an asset
- CDCS accreditation an asset
- Familiar with the related ICC practices and rules (ISP 98, UCP 600, URDG 758)
- complete understanding of trade finance business including operating environment, business processes and transaction lifecycle
- Proven skills in providing excellent customer service and managing client relationships
- Requires to be available during some Canadian Statutory Holidays on rotational basis in order to cover our multiple province holidays, US & UK business
- Commitment of 18 months to this role is highly preferred before progressing to other roles
- Hybrid role currently minimum 2 days per week in the office

**Additional Information**
- #LI-Hybrid

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- TDS Global Operations

**Job Category - Primary**
- Securities / Wholesale Banking

**Job Category(s)**
- Securities / Wholesale Banking

**Hours**
- 37.

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