Representative, Customer Service
3 weeks ago
Rifco National Auto Finance has been providing Canadians with non-prime auto financing options since 2002. Delivering innovative, seamless, and rewarding auto financing services to dealer partners and their customers, Rifco works to simplify and expedite the delivery of lending services. Rifco’s brand and culture creates a community that drives success for all, and empowers their team to be responsive, accountable, and personable. Rifco rewards and celebrates their stakeholder’s success through their industry leading Rifco Rewards+ program, pushing forward to be the preferred partner in Auto Finance.
Why join Rifco? We offer competitive wages which include incentives, bonuses, and paid time away. Rifco also has a comprehensive benefits package, career development and advancement, as well as social events including Christmas Party, family BBQ and other team building activities.
QUALIFICATIONS
- Clear written and verbal communication skills
- High level accuracy and attention to detail
- Excellent interpersonal skills
- Ability to multitask, stay organized and meet deadlines
- Ability to work in a team environment
- Working knowledge of Excel spreadsheets
- De-escalation skills would be an asset
JOB RESPONSIBILITIES
- Connect with clients via telephone and update their account information
- Provide the best options to aid clients during financial difficulties
- Ensure that clients are sent accurate payout letters
- Confirm account changes and follow up with clients
- Provides a positive experience for clients that will ensure loyalty and goodwill towards Rifco
- Managing the customer portal
- Soft collections on accounts
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