Department Manager

4 months ago

Burlington, Canada MEC Mountain Equipment Company Full time

**Why MEC?**

MEC is more than a store, and we’re more than a place to buy hats and backpacks. We’re physical and digital hubs for the outdoor community. People connect here, through our stores, online channels, over the phone, or through one of our leading events, clinics or services.

**Why YOU?**

If you like working with an inclusive, hands-on, collaborative team, who connect people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place if you’re always learning and trying new things, like bouldering, yoga or trail running

You are good natured and have a welcoming vibe. You’re outgoing and genuinely like helping people. You’re stoked about being active outside. You have flexibility to work a variety of shifts from Sunday to Saturday. Bonus points if you have retail or customer service experience.

**The HOW**

You connect with members and staff by sharing your passion for an active lifestyle. You provide coaching and mentorship to MEC teams to ensure we’re aligned, reaching toward the same goals. You support and empower staff to enable them to deliver great member service.

**The WHAT**

Everyone strives to deliver an experience that feels uniquely MEC. Our Department Managers focus on these four key areas.
- **_Hard skills: _**Extensive experience in retail sales, store operations and in driving results. Experience in growing market share. A talent for succession planning and people management.
- **_Recruit, train and develop: _**You love recruiting people who naturally bring it. You ensure staff are properly trained in procedures and processes. You help coach staff, working shoulder to shoulder on the job. You live the values in everything you do and model you what “great” looks like. You learn from your Store Manager how to be creative in motivating the team to deliver a uniquely MEC place to shop.
- **_Leadership: _**You are creative in how you motivate your team to deliver exceptional service. You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbor. You’re willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale.
- **_Praise and Care: _**You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can.

**Responsibilities and Duties**

**Health and Safety**: Supports General Manager in ensuring that all Health and Safety standards are met in the store by keeping the ski/tech shop is organized, safe, clean, and efficient
**KPI**: Supports bike and ski shop team in understanding Tech Shop KPIs and providing them with updates on how the business is performing. Managing expenditures in line with annual budgets to support the ongoing financial health of MEC
**Employee Training**: Supports employee technical and service skills training and onboarding by leading training sessions, providing in the moment coaching, to enhance their technical skills and Member service skills. Experience in training for junior and apprentice tech positions an asset.
**Performance Management**: Manages staff performance by coordinating work, setting clear performance expectations and holding staff accountable, ensuring they follow company’s SOPs, providing an ongoing feedback and coaching, addressing performance issues. Conducts annual performance reviews.
**Orders**: Ensures that the shop has all parts and supplies required to meet the business needs
Morale and engagement: Responsible for conducting regular check-ins with the team to maintain open communication and to gather feedback on staff satisfaction. Assists General Manager in store fireside chat meetings and daily huddles
**Scheduling**: Assists the leadership team in planning the Tech Shop schedules that match the needs of the business
**Warranty**: the Service Manager pursues warranty claims on behalf of members and store stock
**Loss prevention**: Supports and maintains systems in place that protect MEC assets against theft, damage and abuse according to MEC standards. Ensures MEC asset losses are minimized and staff understand the sense of urgency around actions to be taken
**Culture and Values**: Promotes MEC culture, vision and purpose amongst all staff within store
Other duties as assigned

**What great looks like**

You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events.

**Qualifications**
- Minimum of 5 years of working experience as a bike mechanic
- 1 year of experience in manag

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