IT Helpdesk Analyst

**Position Summary**:
**Primary Responsibilities**:

- Be fluent with Windows Server, desktop operating systems and other server technologies
- Provide IT support services to our internal customers by clarifying their needs, determining a resolution in a timely manner, and following up with them
- Maintain service logs in the IT Helpdesk Management software
- Involved in all internal support activities including provision of day-to-day support for QHR staff, both in the office and at remote sites, such as answering usage questions, troubleshooting Office Productivity Applications, Windows, and networking and connectivity problems
- Asset management and tracking of computer hardware and software
- Participate in the investigation & deployment of new technologies & IT systems
- Involved in the continual improvement of the IT support services, materials and best practices
- Participate in other duties and IT projects as assigned
- Overtime is an expectation in this role, as required

**Additional Duties and Expectations**:

- Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
- Contribute to the organization’s positive image both internally and externally,
- Perform other duties consistent with the position, as reasonably directed by your manager.

**Qualifications, Education and Experience Requirements**:

- Technical or Networking Diploma with 1 - 3 years of experience
- Good technical understanding of PC’s, networking, Windows Server and Desktop operating systems and other Microsoft server technologies
- Strong Microsoft Active Directory and Microsoft environment knowledge is required
- Working knowledge of networking concepts is essential
- Previous experience working in a IT helpdesk or technical customer support an asset
- Strong knowledge in Microsoft Office Suite an asset
- Experience in VMWare and Hyper-V an asset
- Knowledge in UNIX/Linux/RHEL operating systems an asset
- Strong problem-solving skills and the ability to work in a fast-paced environment
- Clinical healthcare experience and/or experience with Accuro an asset

**Compensation and Logistics**:

- Base salary, variable bonus established at the corporate level, competitive benefits package
- Full-time, permanent
- No travel required

QHR is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.