Server/supervisor

2 weeks ago


Victoria, Canada Brentwood Bay Resort Full time

About us.

Brentwood Bay Resort is a luxury boutique property that is unlike any other hotel or resort in the Greater Victoria area. We believe in doing more than serving delicious meals, providing relaxing spa treatments, and welcoming guests to our beautiful oceanfront suites. We believe in providing a truly special guest experience and supporting our team members to discover their unique contribution and empower them to deliver it

We have some of the most passionate and engaged groups leading this organization. Team players are empowered, supported, and encouraged to give input, opinions, strategies, and suggestions because the Resort operates as a team to deliver exceptional service.

We are community leaders who believe in an honest, unique, and fun approach to providing graceful hospitality.

Be kind.

Be fearless.

Be you.

and look good doing it

About the job.

This hybrid position is a management presence on the floor, responsible for the energy and effectiveness of the team on a day-to-day basis, maintaining service standards and liaising with the kitchen. The supervisor is a point of contact for staff, guests, and management. In addition to being responsible for daily performance, the role is a voice in future planning for the department, a face of the company for guests and a resource for staff.

As a server, this role works to impress our guests with understated yet attentive service in our casual + upbeat destination Pub. Our food and beverage team members model effectiveness, professionalism + the very best of their personality that is distinct and appropriate.

About you.

A willingness to learn and teach interpersonal and technical skills on the job

Genuine interest in expressing and accumulating wine, culinary and leadership knowledge

A graceful and mindful approach to work and life

Professionalism in appearance and demeanor at all times + a high aptitude for leadership and teamwork

An extremely guest-centric disposition + the congeniality to work in the presence of all kinds of personalities during high and low volume periods

A resourceful mindset + a continually developing awareness of resources to call upon that support the guest experience

Effective, efficient, and professional communication skills

Comfortable learning and using technology (computer + tablets) to support staff

Proficiency with MS Office and POS systems

Pride yourself in maintaining high standards of productivity

The ability to perform physical work, stand/walk for long periods of time and lift 50 lbs

The ability and desire to work a flexible schedule that supports your learning and the needs of the business; availability to work some weekday daytime shifts preferred

2-3 years experience in a full-service restaurant or pub or a combination of experience and education

Serving It Right certification and FoodSafe required

Banquet and bartending experience considered a strong asset

What we offer.

Server wage $15.65 + gratuities / Supervisor wage $20 + gratuities

Extensive health benefits

Award winning culture that makes you actually want to come to work

We give you the platform to do amazing things in a beautiful location

Personal and professional development opportunities

**Employee discounts that include**:
50% off at the Brentwood Bay Pub

50% off at the Arbutus Room

50% off Spa Treatments at the Brentwood Bay Spa

FREE paddle sport rentals at the Brentwood Bay Marina for you and a friend

Friends and Family discounts on hotel rooms


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