Assistant Branch Manager

3 weeks ago

Kitchener, Canada BMO Financial Group Full time

1270 Fischer Hallman Road Kitchener Ontario,N2E 3X7

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Compensation and Benefits**:
$42,300.00 - $78,400.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for th

  • Branch Care Coordinator

    6 days ago

    Kitchener, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Front Desk Branch Administrator

    7 days ago

    Kitchener, Canada Desjardins Financial Security Independent Network - Southwestern Ontario Full time

    The Branch Administrator is responsible for a wide variety of administrative duties supporting the Desjardins Financial Security Branch and its brokers. Responsibilities include coordinating and communicating branch activities, processing branch paperwork and keeping immaculate records. Core Competencies - Organization - Communication - Team Work - Problem...

  • Branch Care Coordinator

    2 weeks ago

    Kitchener, Canada VitalAire Canada Inc. Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    2 weeks ago

    Kitchener, Canada VitalAire Canada Inc. Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    2 weeks ago

    Kitchener, Canada VitalAire Canada Inc. Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    3 weeks ago

    Kitchener, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services....

  • Branch Care Coordinator

    4 weeks ago

    Kitchener, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services....

  • Branch Care Coordinator

    3 weeks ago

    Kitchener, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services....

  • Assistant Manager

    1 week ago

    Kitchener, Canada Midas International, LLC Full time

    **Responsibilities**: - Provide leadership to junior members of staff. - Take responsibility for supervising the daily operations of the branch. - Meet with branch members to plan, coordinate, and carry out day-to-day management responsibilities. - Carry out the orders of senior management personnel, such as operations managers, branch managers and company...

  • Branch Lead

    2 days ago

    Kitchener, Canada Chit Chats Full time

    **Company Description** Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim...

  • Seasonal Contract

    3 weeks ago

    Kitchener, Canada Chit Chats Full time

    Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Branch Care Coordinator

    2 weeks ago

    Kitchener, ON, Canada VitalAire Canada Inc. Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Branch Care Coordinator

    3 weeks ago

    Kitchener, ON, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services....

  • Branch Customer Service/warehouse Shipper

    4 weeks ago

    Kitchener, Canada Gentek Full time

    Company Description There’s more to life than work? You’re right. Our straight weekday schedule will allow for that. Evenings and weekends to yourself. We’ll pay you a competitive wage and give you access to a great benefit program including a savings plan. Interested? Read on. At Gentek Building Products, we’ve made a commitment to our customers...

  • Case Manager Coordinator

    2 weeks ago

    Kitchener, ON, Canada VitalAire Canada Inc. Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and...

  • Assistant Manager

    1 week ago

    Kitchener, Canada Graffiti Market Inc Full time

    We currently have an opening for an Assistant Manager. An Assistant Manager will provide daily management and supervisory functions for the store, including coordination of the activities of hourly employees, customer service, and sales in order to achieve the store sales goals. This position is responsible for maintaining a clean and safe environment for...

  • Assistant Manager

    2 days ago

    Kitchener, Canada Zumiez Full time

    Our empowered culture allows our people to own and be accountable for their decisions, and our emphasis on teaching and learning helps people grow as the company grows. Zumiez was founded in Seattle in 1978 as a single store. The empowered and collaborative culture instilled by our founder has made the company's sustained profitable growth a way of life....

  • Case Manager Coordinator

    3 weeks ago

    Kitchener, ON, Canada Balazs Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and...

  • Assistant Parts Manager

    4 weeks ago

    Kitchener, Canada The Minery Full time

    We are looking to hire for an **Assistant Parts Manager **for one of our clients,** located in the Kitchener/Waterloo area**. The Assistant Parts Manager is responsible to assist the Group Parts Manager maximize profits through efficient use of processes, space, equipment and inventory control while remaining within established budgetary guidelines. Help to...

  • Assistant Manager

    6 days ago

    Kitchener, Canada richview mywhc Full time

    **Responsibilities**: - Supervise and coordinate the activities of employees. - Ensure that all employees are following company policies and procedures. - Monitor employee performance and provide feedback and coaching as needed. - Assist in the development of short-term and long-term goals for the team. - Manage customer service inquiries and complaints in...