Systems Analyst

3 weeks ago

Edmonton, Canada EPCOR Full time

Highlights of the job
- We are hiring a full-time, permanent **Systems Analyst** position working out of Edmonton, AB.

EPCOR has an exciting opportunity for a skilled Systems Analyst to join the Billing Applications Team.
- This position may be eligible for EPCOR’s hybrid work program._

What you’d be responsible for
- Providing input to the Billing Applications teams’ plans and directions, and ensure on-going appropriate relationships with other positions
- Ensuring the delivery of optimal results against appropriate performance metrics:

- Delivery on Change Request estimates
- Incident Delivery and Responsiveness
- Customer Satisfaction Surveys
- System Availability
- Knowledge Management KPI’s
- Employing open communication and problem solving skills to identify defects and resolve issues efficiently and effectively within expected timeframes
- Resolving customer issues and incidents efficiently and effectively within expected timeframes
- Abiding by all Application Services departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services
- Providing valuable contributions to documentation and knowledgebase to allow for the long-term sustainability of EPCOR IS
- Executing daily job duties with a focus on continuous improvement of processes and systems
- Reacting to system availability issues with the required urgency and overseeing root cause analysis on issues as a way of proactively preventing them in the future
- Working effectively with business users and peers from all levels as assigned by the manager of the area
- Employing active learning skills and technical expertise to acquire knowledge of the technical components and business processes of supported systems
- Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working

What’s required to be successful
- Completion of a 4-year Computer Science or Engineering degree, or a 2-year Computer Engineering/System Technology diploma from a recognized post-secondary institute is required- A minimum of 4 years of professional experience in systems analysis
- Experience with data analytics, dashboards, and Business Intelligence (Oracle)
- Strong understanding in SQL Programming against various common enterprise databases including SQL Server and Oracle
- Broad knowledge of computer systems technology, programming and design techniques
- Experience in multiple programming languages (e.g. Java or C# languages)
- Understanding of Object-Oriented concepts, and design patterns
- Exposure to SAP ISU will be an added advantage
- Exposure to Utilities billing system will be an added advantage
- Experience with multiple toolsets for deployment, source control, and batch programming
- Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages

Other important facts about this job
- Jurisdiction: CSU52
- Class: IT2
- Wage: IT2 starting at $53.05 per hour; developmental (IT1) starting at $48.58 per hour
- Placement based on qualifications, credentials and experience; final wage and step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.
- Hours of work: 75 hours biweekly

Application deadline: April 14, 2024

Learn more about Working at EPCOR
- Follow us on LinkedIn, Twitter, Glassdoor or Facebook

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

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