Customer Success Representative

5 days ago


Delta, Canada Graph Tech Guitar Labs Full time

Customer Success, Graph Tech Guitar Labs

**About Graph Tech Guitar Labs**

Graph Tech is a rapidly growing and well established manufacturer of high-performance parts for stringed instruments. We produce parts for both OEM (manufacturers) as well as packaged products sold to distributors in 42 countries for after-market. Graph Tech is well known around the world for our brands of high performance guitar products, including TUSQ, TUSQ XL, String Saver, Ratio, Resomax, ghost, etc.

**Job Overview**:
We are seeking an experienced full-time Customer Success Representative in our Delta, BC facility to provide world class support to our global list of clients. The Customer Success will report directly to the Sales Manager.

Key Responsibilities:

- Data entry (creating sales orders in our network that correspond with customer P.O’s).
- RMA processing (creating returns, refunds, exchanges, etc.).
- Work across departments to find resolutions for customers.
- General sales related admin and research tasks.

Your Qualifications:

- 3[+] years of Customer Success experience in music retail.
- Post-secondary education.
- Guitar player and music enthusiast.
- Order entry experience
- Strong use of Microsoft Office to include Excel, Word, Outlook
- Possess effective verbal and written communication skills with customer service orientation
- Must be able to prioritize in a fast-paced, multi-task environment
- Ability to work independently with mínimal supervision and demonstrate high levels of self-initiation and direction. Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, vendors, suppliers

Your Benefits:
We invest in our people, support their growth through mentorship, professional development, and education opportunities. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Salary based on experience

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift, Monday to Friday.
- This is an on-site role based at our head office in Delta. Remote working is not available for this role.

**Salary**: $21.00-$26.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location



  • Delta, Canada Critical Environment Technologies Canada Inc. Full time

    **CUSTOMER SUCCESS REPRESENTATIVE** Critical Environment Technologies Canada Inc. 145, 7391 Vantage Way, Delta, BC V4G 1M3 **ABOUT US**: **ABOUT THE JOB**: CET is looking for a world class Customer Success Representative to join our team. As part of the Customer Success team, you will bring your expertise and winning personality to deliver exceptional...


  • Delta, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Delta, British Columbia (Hybrid/Flexibility policy - we require a presence of 2 days / week at the office). **Status**: Full-time, Permanent Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group! At Quadra we put people first so that together we...


  • Delta, Canada Connect Hearing Full time

    Delta, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment?_ - Are you looking for an opportunity to make a difference?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Delta, Canada Tochtech Full time

    **Who We Are** Tochtech Technologies is an award-winning digital healthcare company whose mission is to build smart, cost effective senior care solutions that offer caregivers peace-of-mind while enabling seniors to live healthier and safer lives. Based in BC, Canada, Tochtech’s philosophy centres around the use of technology to eliminate risk, improve...


  • Delta, Canada JPS Agencies Ltd. Full time

    '''Overview''': We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. empl '''Duties''': - Provide accurate information about products, services, and...


  • Delta, Canada Power Vac ®, Greater Vancouver Area Full time

    Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, **Power Vac® Greater Vancouver,** is the place for you! **WHO ARE WE?** Established in 1966, **Power Vac ®** is Canada's only National Air Duct Cleaning company with a network of offices from coast to...


  • Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...


  • Delta, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Delta is looking for a highly motivated Customer Service Representative to provide exceptional customer service and support in our retail environment.Key Responsibilities:Process customer transactions and handle cash, credit, and debit payments.Provide friendly and efficient service to all customers.Maintain a clean and organized...


  • Delta, Canada Walter Surface Technologies Incorporated Full time

    **Reports to: Customer Experience Supervisor** For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on...


  • Delta, Canada Quadra Business Services Full time

    **Position**: Customer Service Representative **Location**: Delta, British-Columbia (We work in a hybrid work model where we request a presence of 2days/week in the office) **Status**: Contractual - 18-months (Maternity leave replacement) Are you passionate about customer service and problem solving? At Quadra we put people first so that together we can...


  • Delta, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...


  • Delta, Canada Urban Barn Ltd. Full time

    **Help people create homes they love. **Join our team as a **Full-time** **Customer Care Representative** at our office located in Mississauga, Ontario.** **Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at...


  • Delta, Canada Walter Surface Technologies Full time

    Reports to: Customer Experience Supervisor For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on helping...


  • Delta, British Columbia, Canada IMAGINE CANNABIS Full time

    The Customer Service Representative position at IMAGINE Cannabis is an excellent opportunity for individuals who enjoy working with people and are passionate about providing exceptional customer experiences. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing recommendations on...


  • Delta, Canada Lineage Logistics Full time

    Applicant must be Bilingual, work shift: 9am-5pm MST. Hybrid - (Monday and Friday from home) We are a growing organization and currently looking for a passionate and motivated Customer Care Representative to join our winning team. Employment Type: Full Time Shift: Monday to Friday 9am to 5pm, Hybrid Reports To: Supervisor, Customer...


  • Delta, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...


  • Delta, British Columbia, Canada IMAGINE CANNABIS Full time

    Imagine Cannabis is looking for a skilled Customer Service Representative to join our team. In this role, you will be the face of our company, interacting with customers and providing them with an exceptional experience.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for customer...


  • Delta, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...


  • Delta, Canada Mauser Packaging Solutions Full time

    **Position Summary**: Customer Service Representative (CSR) functions as the liaison between the company and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that...


  • Delta, Canada Urban Barn Ltd. Full time

    Urban Barn is looking for **Full-Time Customer Care Representatives **to work at our Customer Care Centre based on **Annacis Island in Delta, BC.** Your role is critical to ensuring Urban Barn’s continued commitment to exceptional Customer Service. It includes answering inquiries on customer orders, returns, and providing product information in a...