Mgr, Housekeeping-wdb

**Positio **n Summary**

Under the direction of the Director, Hotel Operations, this position is responsible for managing the housekeeping operations of the hotel. The Hotel Housekeeping Manager will be responsible for the overall cleanliness of the hotel, including guest rooms and guest floor, exceeding guest expectations, maintaining inventory and costs controls and creating an environment fostered on training and development.

**Key Accountabilities**
- Managing Team Members to ensure they have superior guidance and resources to achieve objectives
- Review staffing levels to ensure guest service, operational needs and financial objectives are met
- Ensures all Team Members have proper supplies, equipment and uniforms
- Establish and maintain scheduling procedures
- Ensures accurate and timely payroll reporting
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
- Execute issuing of disciplinary action and evaluations to Team Members
- Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
- Ongoing communication with Team Members with specific dedication to Talent Management
- Oversees inventory, purchasing, disbursement and cost control within department
- Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Consistently review operations with a bias toward continuous improvement
- Performs other duties as assigned or directed

**Education and Qualifications**
- Minimum 4 years housekeeping management experience
- Post-Secondary hospitality or hotel education or suitable combination of education and experience
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Ability to lead and mentor a team within a unionized environment
- Strong attention to detail
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced and multi-tasking environment
- Highly organized, goal and results orientated individual with strong analytical skills
- Proven record of accomplishment of developing others to move on to positions of greater responsibility
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Post-Secondary hospitality or hotel education or suitable combination of education and experience
- WHMIS and additional certification as needed; and
- Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset
- Ability to obtain a Gaming License

**Work Environment Considerations**

Regular hotel environment, standing or walking for long periods of time, non-traditional work hours.