Hope (Helping Other Parents Excel), Client & Family

6 months ago

London, Canada Vanier Full time

**_HOPE (Helping Other Parents Excel), Client & Family Engagement Coordinator_**

Part-time (21 hours a week)

Recognized throughout Southwestern Ontario as a leader in children’s (birth-14 years) mental health, Vanier Children’s Mental Wellness provides innovative treatment programs and services for children, experiencing emotional and behavioural challenges. As a registered charity and not-for-profit agency, Vanier has been in operation for over 54 years and is funded by the Ontario government. Vanier Children's Mental Wellness mission is to improve the lives of infants, children, and their families through the provision of mental health services based on clinical excellence, collaboration, partnerships, and system leadership. Appointed by the Ontario Government as “Lead Agency for Child/Youth Mental Health (CYMH) System Management” in London-Middlesex (2014), Vanier is also accountable for community-wide Child/Youth Mental Health System Planning (MCYS: “Moving on Mental Health”).

**Position Summary**:
The Helping Other Parents Excel, HOPE, program is funded in part through grants and donations as well as Vanier Lead Agency funds. HOPE services are based on the peer support model, and provide parents and caregivers support from a peer lens. Parents of children with mental health, social/emotional and behavioural challenges are a valuable resource for supporting other families coping with similar problems. The HOPE and Client & Family Engagement Coordinator could be a parent of a child/youth who has experience with mental health, social/emotional and/or behavioural challenges who is familiar with the children’s mental health, social services, and education systems in Ontario.

The HOPE and Client & Family Engagement Coordinator supports client and family engagement activities within Vanier and across the London Middlesex Child and Youth Mental Health sector. Engagement can include surveys, co design process work, and requires excellent interpersonal skills with strong communication and network building to support the development of trusted relationships. Experience working in a project environment will be beneficial. Vanier Children’s Mental Wellness, as a Lead Agency, facilitates client and family engagement activities within Middlesex County for all core Child and Youth Mental Health Services (CYMH). The HOPE, and Client & Family Engagement Coordinator reports to the Lead Agency Supervisor.

**Responsibilities**:
HOPE receives referrals from schools, Wrap-Around, Core Service Provider agencies within London Middlesex, and other parent support groups. Members of the community at large may self-refer to HOPE. Services include group and one-on-one mentoring, and resource and information sharing via social media and direct parent to parent contact. HOPE is a peer support program; we encourage applicants with lived experience supporting a child or youth in the CYMH sector to apply. The successful applicant will be responsible for building a peer support program and facilitating the ongoing development of the program to support parents of children who have accessed, are in program or have experience with CYMH services while supporting a loved one.

Client and Family engagement receives requests from the Core Service Providers seeking engagement feedback and support with Quality Improvement objectives. Client and Family engagement will include implementing outreach plans, programs, and activities to reach and engage key groups and organizations across London Middlesex with a focus on equity, diversity, inclusion and belonging. It will also include opportunities to organize and participate in events and campaigns to promote awareness of the CYMH service area activities and goals.

**Requirements**:

- Post-secondary education, social services (CYC, SSW, ECE etc.)
- Two years’ experience working or volunteering with children or adults preferred
- Preference will be given to applicants with peer support training and strong facilitation skills.
- Fluency in French is an asset
- Community engagement experience, and comfort growing engagement groups as required. Including but not limited to cold calling clients for feedback, sending surveys and completing analysis of results, project support and strong organizational skills.
- Provide direction, resources, and support to those acting as parent mentors
- Coordinate the provision of group and 1:1 peer support
- Coordinate the provision of group and 1:1 engagement
- Liaison with other parent groups in the community, maintain communication with engagement members and internal CYMH programs
- Facilitate information sharing between parents and parent groups, schools, community groups
- Work to gain a strong understanding of the CYMH needs, and feedback from parents and guardians, along with children and youth on the CYMH service system including gaps, issues and opportunities for improvement
- Prepare bi-monthly reports on family feedback and trends for

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