Shelter Support Worker

6 months ago

London, Canada The Salvation Army, Centre of Hope Full time

Job Title: Shelter Support Worker

Department: Residential Services

Compensation: Start: $17.81/hr, Year 1: $19.88/hr

Unionized: Yes

Ministry Unit: London, Centre of Hope

Address: 281 Wellington Street

**Attention**:Hala Nayel - Senior Human Relations Advisor

**Mailing Address**:281 Wellington St, London, ON N6B 2L4

**Attention**:Hala Nayel - Senior Human Relations Advisor

**Fax**:519-661-0245

**Please, no phone calls.**

**TERMS AND CONDITIONS**

Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: Monday to Friday, 4:00 pm to 12:00 am

**Interested applicants must respond in writing with a cover letter and resume.**

Mission, Vision and Values:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**:
**Hope**: We give hope through the power of the gospel of Jesus Christ.
**Service**: We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**Position Purpose summary**:
The Salvation Army London Centre of Hope Support Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

**Accountabilities**:
**1. General**:

- To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Supervisor
- Perform all necessary clerical duties for client documentation, including forms, computer entries, log entries, wake-up times, etc.
- Responsible to read and initial Shift Change Report at beginning of shift and record in same at end of shift
- Responsible for greeting new clients who are admitted on your shift and providing required orientation
- Provide support, assistance, encouragement, referrals to clients
- Enforce agency rules and expectations consistently in accordance with Policies and Procedures
- Ensure all appropriate documentation and recording is maintained at all times
- Assist the Residential Services Manager in developing and implementing productive and appropriate activities/programs for the clients to participate in
- Responsible for the contents, upkeep and tidiness of supplies - including toiletries, linen/towels, binders, files, etc.,
- Liaise with Community Care Workers as required
- Responsible to ensure that clients have adequate supplies of needed items, including clothing
- Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
- Participate in case management reviews as required, following through on any action plans and monitoring same on a daily basis
- Make regular rounds throughout the floor
- Ensure dorms are locked daily as per policy
- Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery

**2. Organizational Responsibilities**:

- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required.
- Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
- To treat the property of The Salvation Army with due care and caution.
- Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
- Participate

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