Patient Experience Specialist and Screener

3 weeks ago

Toronto, Canada Hannam Fertility Centre Full time

Job description

**WE TAKE CARE OF PEOPLE**

We are a team of Doctors, Nurses and Healthcare professionals dedicated to being Canada's trusted leader in fertility care. We offer our patients the shortest time to a healthy pregnancy while making every effort to make the journey the least stressful possible.

Our fertility services include cutting edge diagnostics, Canada’s largest Natural Conception Program, and the world’s leading IVF technology. Our program offers a level of technology quality control and care unparalleled in Canada. We are the only fertility clinic in Canada certified by the American College of Pathologists, the highest standard in the world.

At HFC you can anticipate working with leading physicians and cutting-edge science in a LGBTQ+ friendly, patient-centred flagship facility in downtown Toronto.

If you are excited by the opportunity to join a highly successful, fast paced, and rapidly growing specialized healthcare team, then this might be just the right role for you.

**The role**:

- Greet patients and visitors promptly with a welcoming attitude
- Support patients when they are signing in for appointments
- Ensure full compliance with established COVID-19 screening protocols including confirmation of completed pre-visit questionnaires, temperature checks, and handwashing/sanitizing for all patients, visitors, and staff
- Support patient flow by directing patients to various parts of the clinic
- Utilize Traffic Manager software (EMR) to sign in patients and track their activity
- Regularly ensure the entire centre is tidy, free of clutter, and organized
- Triage patient queries to the appropriate team member
- Escalate patient concerns to manager or appropriate coverage
- Work with various departments and teams in real-time, as required
- Maintain exam rooms and ensure patient washrooms are well stocked
- Invoice and collect payments for services, as required
- Receive incoming deliveries and facilitate contact tracing
- Assist with arranging to outgo deliveries

**Qualifications**
- 1-2 years' experience in a customer service role
- 1 year's experience in a medical or fertility centre considered an asset
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Familiarity with EMR or CRM software, Accuro preferred

**Skills**
- Strong customer service skills
- Strong interpersonal skills, confidentiality, and a high degree of discretion
- Effective verbal and written communication skills with individuals at all levels of the organization
- Self-motivated with an ability to work both independently and as part of a team
- Time management and attention to detail
- Highly effective organizational skills, flexibility, and adaptability
- Strong problem identification and problem resolution skills
- Able to prioritize and seamlessly manage multiple tasks
- Has the ability to work in a busy clinic environment

**Working Conditions**:

- General office conditions
- Busy clinic environment
- Strict adherence to COVID-19 protocols
- Seven days a week operation - 7:00 a.m. to 3:00 p.m.

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code. HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). As such, HFC will do their due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

We thank you for your interest and appreciate your time, but only those being considered for an interview will be contacted. No phone calls, faxes, or recruitment agencies. If you are contacted for an interview and require special accommodations, please let us know.

**Job Types**: Full-time

**Salary**: $17.00-$19.00 per hour

COVID-19 considerations:
Hannam Fertility Centre has implemented all necessary Covid-19 safety precautions, including onsite Rapid Antigen testing, social distancing, and active screening measures.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

  • Screener

    1 week ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    **Posting #: SCN-0622** **Screener - Temporary Full-Time** If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Screener. **Position summary**: Reporting to the Manager, Wellness and Clinical Projects, the Screener provides support for the...

  • Healthcare Screener

    1 week ago

    Toronto, Canada Sinai Health Full time

    Sinai Health has a bold vision and strategy for the future**:_To create Canada's leading integrated health system pushing the boundaries to realize the best health and care from healthy beginnings to healthy aging for people with complex health needs._** A key enabler of this vision is Sinai Health’s People Plan - which provides an explicit commitment to...

  • Healthcare Screener

    3 weeks ago

    Toronto, Canada Sinai Health Full time

    Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research...

  • Health Care Screener

    3 weeks ago

    Toronto, Canada Bridgepoint Active Healthcare Full time

    Health Care Screeners are stationed at entrances available to employees, physicians, learners and contractors as well as patients and visitors. In this role, Health Care Screeners proactively confirm attestations from employees, physicians, learners and contractors and screen patients and visitors in accordance with the most up-to-date Toronto Public health...

  • Patient Experience Specialist

    7 months ago

    Toronto, Canada Michael Garron Hospital Full time

    **Position Overview** Reporting to the Manager of Patient Experience & Relations, and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist contributes to advancing a culture of patient and family centred care. The Patient Experience Specialist uses their emotional intelligence to support and...

  • Screener

    2 weeks ago

    Toronto, Canada Baycrest Full time

    Baycrest has multiple opportunities for a **SCREENER** **Current & Future Opportunities** **for Full-time, Part-time, Casual, and Contract Positions** Up to 70 Hours Bi-weekly | Non-Union | Day, Evening and Night shifts, including alternate weekends This position will help to support Baycrest policies and procedures regarding access to facilities and...

  • Screener - Hemodialysis Unit

    5 days ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Patient Relations Specialist

    4 months ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...

  • Screener - Hemodialysis Unit

    5 days ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Membership Screener

    1 month ago

    Toronto, Canada Girl Guides of Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls_. Girl Guides of Canada is seeking a **Membership...

  • Patient & Family Experience Specialist

    1 week ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Quality and Patient Safety Specialist

    3 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada Centre for Addiction and Mental Health - CAMH Full time

    The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Quality and Patient Safety Specialist reporting to the Manager of Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide...

  • Quality and Patient Safety Specialist

    1 month ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    The Quality Patient Safety Specialist will be required to: - Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities - Support the development of quality indicators and standards to assess the quality of care provided - Oversee administration of the CAMH incident...

  • Entry Screener

    3 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient and Family Centred-care Clinical Specialist

    2 months ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Reporting to the Manager, Patient and Family Experience, the full-time, temporary (until October 31, 2025) Patient and Family Centred-Care (PFCC) Clinical Specialist will support the Patient and Family Experience Office with the development and implementation of a framework for family support at CAMH. This will involve supporting the completion of an...

  • Patient Relations Specialist

    2 weeks ago

    Toronto, Canada St. Joseph's Health Centre Full time

    The Patient Relations Specialist supports the organization’s commitment to provide the best care experiences, promoting care and service that reflects the organization’s Mission and Values. Reporting to the Manager of Patient Experience, the Patient Relations Specialist works with patients, their families and hospital staff to facilitate the effective...

  • Patient Relations Specialist

    7 months ago

    Toronto, Canada Unity Health Toronto Full time

    The Patient Relations Specialist supports the organization¿s commitment to provide the best care experiences, promoting care and service that reflects the organization¿s Mission and Values. Reporting to the Manager of Patient Experience, the Patient Relations Specialist works with patients, their families and hospital staff to facilitate the effective...

  • Full-time Patient Experience Specialist- Athlete's

    5 months ago

    Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Patient Experience Specialist** - Must have a passion for patient experience with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a full-time medical receptionist for our **Toronto Pan Am Sports Centre location...

  • Patient Relations Specialist

    1 week ago

    Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...

  • Patient Safety

    2 months ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...