Bilingual Support and Education Coordinator

2 weeks ago

Whitby, Canada Alzheimer Society of Durham Region Full time

**Title**: Bilingual Support and Education Coordinator

**Status**: Full time (35 hours/week)

**Reports to**: Manager of Client Services

**Supervises**: Volunteers, students (as required)

**Position Summary**:
Under the direction of the Manager, Client Services, the Bilingual Client Support Service Coordinator

(“BCSSC”) will be responsible for delivering high-quality dementia support services through education, support group facilitation, one on one therapeutic counselling, navigation, and consultation to family caregivers and persons with dementia. The BCSSC will maintain ongoing outreach to Francophone community and deliver education to community partners and health care providers. The BCSSC will work with clients in both official languages, with a particular focus upon the francophone community. The role of the BCSSCS will also fulfill all expectations outlined in agency Policies and Procedures.

**Responsibilities**:
**Service Delivery Responsibilities**
- Conduct initial intake screening and assessment with both caregivers and persons with dementia
- Collaborate with clients to develop person-centered goals and individual client care plans
- Deliver one-on-one dementia specific supportive consultation (navigation, resource sharing, education, counselling) in the form of phone, virtual, home, or office consultation
- Facilitate the Francophone Caregiver Support Group; ensuring a positive, safe and respected community environment to build on and promote an opportunity for Family Caregivers to meet together and exchange ideas in a supported environment.
- Deliver support and education sessions in both official languages, providing an opportunity for persons living with cognitive impairment and care partners to learn more about the disease, symptoms and symptom management
- Deliver ASDR education to community partners and healthcare providers within the francophone community including coordinating and executing the delivery of dementia friendly francophone community initiatives and training programs, as required.
- Collaborate with other health service agencies and inter-professionals, both internally and externally, strengthening connections to Francophone service delivery agencies and the

Durham Region Francophone population
- Develop and maintain ongoing outreach activities to Francophone community
- Assist in the coordination, design, delivery and evaluation of community education and awareness events to a broad variety of target groups, including persons living with dementia, family and professional caregivers, general public, students, volunteers, ASDR staff and community partners using a wide array of delivery methods including, but not limited to, presentations, forums, consultations, dementia simulations, and web-based e-learning
- Maintain individual service files, including assessment, care planning, and case documentation as per service delivery standards, utilizing an electronic client data management system and documenting within regulatory standards and ASDR program policies
- Participate in best practice initiatives and team-based projects to advance clinical knowledge and support
- Other duties as assigned from time to time

**Administrative/Organizational Responsibilities**
- Maintain service delivery statistical data entry in accordance with direct service policy requirements and provide statistical analysis on an as-needed basis.
- Assist Communication Department in translating resources, documents, and other materials as required
- Actively participate in agency related meetings, providing follow up action and involvement as designated, working collaboratively with colleagues in a positive team centered approach
- Represent the Society on community committees as assigned
- Participate and commit to key agency annual fundraising events as required
- Other duties as assigned from time to time.

**Qualifications**:
**Education**
- Completion of a post-secondary or Masters level degree in social work or health sciences

(BSW or MSW preferred)
- Comprehensive knowledge and understanding of Alzheimer disease and related dementias.

**Experience**
- Minimum 2 years’ experience working with persons with Alzheimer’s disease and related dementias and their caregivers in a counselling capacity
- Minimum of 1 years’ experience in the delivery of education and/or training to adults
- Experience facilitating support groups
- Experience working in a community-based health/social services role
- Proven ability to work effectively as part of a multidisciplinary team and demonstrated competence in performing case management, clinical assessment and intervention and documentation of care
- Demonstrated experience interfacing with data management systems, statistical reporting, and client services processes/procedures
- Experience in a charitable not-for-profit environment preferred
- The ability to work with clients of diverse ethno-racial and cultural backgrounds is an asset.
- Experience

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