Experienced Agent 3rd Party Collections
5 months ago
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
- _ Negotiate payment terms/arrangements if applicable._
- _ Review account status/information thoroughly to understand the customer’s inquiry/need._
- _ Respond to inquiry/need and decide upon the most appropriate solution, if applicable._
- _ Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable._
- _ Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department._
- Champion company core values and other company programs
- Other duties as assigned
Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_
- Trinidad & Tobago - Minimum 3 CSEC passes_
- English is compulsory in all locations_
Experience
- Previous experience in a Collections role is preferred but not required_
Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
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