Full-time Bellperson-wdb

**Position Summary**

Under the general direction of the Hotel Housekeeping Manager, Bell Person is responsible for maintaining an exceptionally clean and inviting environment for our hotel guests and responding to specific room supply requests in a timely manner. They must always adhere and work according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.

**Key Responsibilities**:

- Welcome and greet guests at the entrance of the hotel (ensure effective arrival and departure procedures are followed for individual and group/tour activity)
- Addressing telephone and in-person inquiries for service requests
- Responsible for providing a seamless and exceptional guest arrival and departure experience by providing with luggage assistance
- Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction
- Follow shift checklists to ensure all duties are completed in a timely manner
- Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
- Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policies
- All necessary additional duties as assigned.

**Education and Qualification Requirements**:

- Minimum 1-year experience in full-service hotel, preferred
- Basic computer skills: Microsoft Word, Excel, Internet
- Knowledge of area and surrounding attractions
- Excellent verbal communication skills.

**Work Environment Considerations**
- Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
- Willing to submit to a criminal record check with results acceptable to our organization, standards and position