Tenant Liaison-eviction Prevention Program

2 weeks ago

Red Deer, Canada Red Deer Housing Authority Full time

**Position: Tenant Liaison-Eviction Prevention Program**

**Term: Full-time, Permanent (2-year contract)**

**The Organization**

Established in 1971, the Red Deer Housing Authority is a Housing Management Body formed pursuant to a _Provincial Ministerial Order_ under the _Alberta Housing Act_. Red Deer Housing Authority provides affordable housing through Community Housing and Rent Supplements to over 1200 households in Red Deer and the surrounding area. Red Deer Housing Authority’s vision is to have communities with housing for all. Our mission is to provide housing solutions that address diverse community need.

**The Opportunity**

If nothing feels better than making a difference in the lives of individuals and families by assisting them to obtain or maintain housing, then this is the opportunity for you. Reporting directly to the Manager, Housing Portfolio, and Customer Experience and working in a team environment, the Tenant Liaison works with households requiring eviction prevention support to maintain housing through assessment, referral, mediation coordination of services, education, and community engagement activities to maintain housing. The Eviction Prevention Program (EPP) is a comprehensive, supportive tenancy management program designed to maintain tenancy for individuals and families in community housing and rent subsidy clients to maximize the likelihood of positive housing and other non-shelter outcomes.

**Key Responsibilities**

**Application Processing**
- Educate new tenants during lease signing to ensure they understand and comply with the _Residential Tenancies Act_ and their _Lease Agreement._
- Participate in move-ins with the _Housing Portfolio and Customer Experience Team_ to build rapport with the tenants with follow-up visits to address any issues that may create the risk of eviction from their housing.

**Direct Case Management and Tenant Support**
- Create client-centred, individualized action plans with clear steps to intervene to prevent eviction, including home visits and direct outreach to tenants.
- Work from an eviction prevention model to support tenants in maintaining housing through regular follow-up, case conference meetings, and liaising pertinent support to tenants.
- Provide education on landlord and tenant rights, coordinate mediation services and provide referrals to legal services and financial resources.
- Provide information, referrals, and advocacy in the following areas: mental health, addiction and substance use disorders.
- Maintains accurate and comprehensive data and client case notes within the Yardi Voyager system.
- Act as a service broker, a mediator, and a link with other agencies to support tenants keeping their housing.

**Community Partnerships and Collaborations**
- Develop Community-Building programs to engage residents, encourage social interaction and inclusivity, and support the empowerment and self-sufficiency of tenants in maintaining their housing.
- Coordinate the Tenant Advisory Committee meeting to help shape RDHA’s Tenant Engagement Strategy and create solutions that support tenants' well-being.
- Facilitate the annual tenant meetings as a regular touchpoint between the tenants, RDHA staff, and the board of directors, where concerns and perspectives regarding the operation and management of the housing accommodation can be discussed.
- Develop and maintain positive and productive working relationships with community partners and organizations, including neighbourhood associations, to enhance tenants' inclusiveness and sense of belonging.

**Projects and Assignments**:

- Performs other related duties as required.

**The Person - Qualifications**:
**Education and Experience**:

- A Bachelor's degree in Social Work or Master of Social Work with some related experience. Equivalent related degrees in Social Sciences (including but not limited to psychology, community development, rehabilitation, or disability studies) will also be considered. Successful applicants who possess a Bachelor of Social Work or Master of Social Work from an accredited program (ACSW) will be required to register and maintain registration with the Alberta College of Social Workers.
- 3 - 5 years of related employment experience in case management, planning, and/or arranging services and supports for individuals and families with low
- to moderate-income in social and affordable housing.

**Certifications**:

- A valid class 5 Alberta Driver’s License and clean driver’s abstract with a reliable personal vehicle for travel is required.

**Competencies (Knowledge and Skills)**:

- Knowledge of social and language barriers, human behavior, family dynamics, health, mental health, and addiction issues in dealing with a very diverse group of clients.
- Ability to show empathy, exercise discretion, and maintain confidentiality at all times. Sensitivity to the dignity of clients in need of community housing must be accorded paramount priority by the incumbent.
-

  • Family School Liaison Counsellor

    18 hours ago

    Red Deer, Canada Red Deer Public Schools Full time

    **Family School Liaison Counsellor** Initial Location: Pines Alternative School 37.5 hours weekly 1-year term contract commencing August 26, 2024 with possibility of extension This position will collaborate with district staff, school-based staff and community service providers to promote mental wellness and support emotional development of students as...

  • Student Connect Centre Advisor

    4 days ago

    Red Deer, Canada Red Deer College Full time

    Position Information **Position Title** - Student Connect Centre Advisor - Program Liaison (Term-Certain)**Position Summary** - The Student Connect Centre Advisor, Program Liaison supports and manages client relationships with prospective, new, and current students by delivering advising services; implementing strategic enrolment goals and plans;...

  • Academic Liaison

    2 weeks ago

    Red Deer, Canada Red Deer College Full time

    Position Information **Position Title** - Academic Liaison**Position Summary**- The Donald School of Business, Science and Technology (DSBST) and the School of Education and Trades at Red Deer Polytechnic are a growing, learner-centered community that advances the mission of Red Deer Polytechnic to strengthen and enrich the intellectual, economic, cultural,...

  • Building Operator

    4 weeks ago

    Red Deer, Canada Melcor Developments Ltd. Full time

    **Who We Are** We are a diversified real estate development and asset management company. We transform raw land into high-quality finished product in both residential and commercial built form. We develop and manage master-planned, mixed-use residential communities, business and industrial parks, office buildings, retail commercial centers and golf...

  • Land Lease Site Administrator

    1 month ago

    Red Deer, Canada CAPREIT Full time

    Position Summary: The Land Lease Site Administrator works closely with the Community/Operations Manager and the Maintenance team for effective community operations to ensure the performance goals for the community are met. The Land Lease Administrator assists the Community/Operations Manager in handling all daily property management requirements such as...

  • Maintenance Technician

    1 month ago

    Red Deer, Canada Edon Management Full time

    Are you a hands-on problem solver who has a strong desire to keep things moving smoothly? We are seeking a Maintenance Technician to join our dynamic team and assist us in maintaining and improving our building portfolio. If you're looking for a satisfying job where no two days are the same, Keep reading! As a Maintenance Technician, you'll be the unseen...

  • Administrative Support V

    1 month ago

    Red Deer, Canada Alberta Health Services Full time

    **Your Opportunity**: This position will support operations of the Child, Youth, and Family - Central Zone Red Deer Addictions and Mental Health portfolio in an advanced Administrative Support capacity. This position will be temporarily located out of the Red Deer StepUp Step Down building and more to the brand-new Centre of Excellence! The position will...

  • Commercial Custodian

    4 weeks ago

    Red Deer, Canada East Lincoln Properties Full time

    **Company description** East Lincoln Properties is a private development company that specializes in commercial real estate. The organization owns, develops, manages, and leases an extensive portfolio of properties for tenants and their retail, office, and industrial businesses. **Job description** The role of Commercial Custodian is an important role in...

  • Two Spirit Program Helper

    3 days ago

    Red Deer, Canada Red Deer Native Friendship Society Full time

    Job Title: Two Spirit Program Helper **Position Type: Full-Time 35hr weekly** Qualifications: - Cultural competency in working with Two-Spirit and LGBTQIA2S+ youth. - Prior experience in youth programs or community education. - Experience in youth programming and community engagement. - Experience in mentoring and support roles. - Excellent communication...

  • Two Spirit Program Helper

    2 days ago

    Red Deer, Canada Red Deer Native Friendship Society Full time

    Salary: Job Title: Two Spirit Program Helper **Position Type: Full-Time 35hr weekly** Qualifications: - Cultural competency in working with Two-Spirit and LGBTQIA2S+ youth. - Prior experience in youth programs or community education. - Experience in youth programming and community engagement. - Experience in mentoring and support roles. - Excellent...

  • Guest Services Representative

    21 hours ago

    Red Deer, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity...

  • Guest Services Representative

    2 days ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Representative

    2 days ago

    Red Deer, Canada QuadReal Part time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Maintenance Level Ii

    4 weeks ago

    Red Deer, Canada Bridges Community Living (formerly Piper Creek Foundation) Full time

    **Job Function**: Maintenance Level II is responsible for the ongoing day to day maintenance and repair duties in the organization suites and buildings, ensuring a high quality of services is provided for resident safety, security, comfort and satisfaction. The focus is on in-suite repairs, building operations and repairs and grounds oversight and repairs....

  • Program Supervisor

    1 month ago

    Red Deer, Canada CarePros Full time

    Who We Are CarePros is a leading Children's Services Agency that provides Trauma-Informed Personalized Community Care and Agency Foster Care placements to children and youth living with a range of complex medical and behavioural diagnoses. We focus on cultural connection, family reunification and the transition of complex youth with disabilities into...

  • Program Supervisor

    1 month ago

    Red Deer, Canada CarePros Full time

    Who We Are CarePros is a leading Children's Services Agency that provides Trauma-Informed Personalized Community Care and Agency Foster Care placements to children and youth living with a range of complex medical and behavioural diagnoses. We focus on cultural connection, family reunification and the transition of complex youth with disabilities into...

  • Casual Hospital Security Guard

    1 month ago

    Red Deer, Canada Paladin Security Full time

    Casual Hospital Security GuardWe are hiring casual Security Guards to work at the hospitals in Red Deer and the surrounding area. This position requires candidates to have a valid drivers license and reliable vehicle, as travel is required (mileage reimbursed).Casual employees are required to work a minimum of 1 shift every 2 weeks. Typical Duties and...

  • Casual Hospital Security Guard

    1 month ago

    Red Deer, Canada Paladin Security Full time

    OverviewPaladin Security provides security services to Healthcare facilities all over Alberta. We are deployed to ensure the safety of patients, staff, and public, which requires superior customer service skills and the ability to think quickly on your feet and defuse difficult situations. Our presence in these facilities provides unique security experience...

  • Residence Life Lead Attendant

    4 weeks ago

    Red Deer, Canada Red Deer Polytechnic Full time

    **Please see Special Instructions for more details.**: **Posting Details**: Position Information **Position Title** - Residence Life Lead Attendant**Position Summary** - Are you looking to contribute to the student experience on campus? We are looking for a permanent full-time position working with the RDP Residence team. - The **Residence Life Lead...

  • Site Manager

    4 days ago

    Red Deer, Canada Broadstreet Properties LTD Full time

    **Your contributions to the team include**: - Responsible for maintaining a high level of tenant satisfaction through excellent customer service and communication - Manage all day-to-day administrative functions in the site office and as directed by Area Manager - Responsible to be the first call for responding to emergency situations - Responsible for all...