Collection Agent

7 months ago


Edmonton, Canada Divine Jewelry Store Inc. Full time

Divine Jewelry Store Inc. is a prestigious retailer specializing in exquisite jewelry and accessories. With a commitment to craftsmanship, elegance, and exceptional customer service, we have established ourselves as a trusted destination for discerning clients seeking timeless pieces. As part of our dedicated team, we are seeking a motivated and professional Collection Agent to support our finance department in maintaining healthy financial relationships with our customers.

**Key Responsibilities**:

- Contact customers with outstanding balances to facilitate payment and resolve any billing discrepancies.
- Negotiate payment plans and settlements in accordance with company policies and customer circumstances.
- Maintain accurate records of collection activities and customer interactions in our database.
- Monitor accounts receivable aging reports and prioritize collection efforts based on delinquency status.
- Collaborate with internal departments, including sales and customer service, to address customer inquiries and concerns.
- Identify and escalate accounts requiring further action, such as legal proceedings or third-party collections.
- Assist in the development and implementation of strategies to minimize delinquencies and improve cash flow.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree in finance or a related field preferred.
- Proven experience in collections, accounts receivable, or customer service.
- Strong negotiation and problem-solving skills with a customer-centric approach.
- Excellent communication skills, both written and verbal, with the ability to handle difficult conversations tactfully.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of relevant laws and regulations governing debt collection practices is desirable.

At Divine Jewelry Store Inc., we pride ourselves on providing a supportive and rewarding work environment where employees can thrive and grow professionally. As a Collection Agent, you will have the opportunity to contribute to the success of our business while working with a team of dedicated professionals who share a passion for excellence. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement.

Divine Jewelry Store Inc. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Pay: $23.15 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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