Care Coordinator

6 months ago

Toronto, Canada QUALICARE Full time

**TITLE OF POSITION**:CARE COORDINATOR-** **MAT LEAVE CONTRACT**

**SUMMARY**

The care coordinator performs scheduling and HR functions to ensure the efficient processing of referred clients to Qualicare Family Home Care. The person organizes and schedules referred clients and anticipates staffing requirements to effectively manage client volumes. The person supports HR activities but is not limited to, such as recruitment and selection, orientation, training, health and safety, and employee relations. The activities are conducted in accordance with the organization’s policies and procedures; required to be on call after regular business hours and weekends, as directed by the Administrator and/or Care Coordinator.

**Job Duties/Responsibilities**:
Responsibilities of the Care Coordinator role include, but are not limited to the following:
**Scheduling**
- Serves as the primary point of contact for inquiries from staff regarding schedules, call-ins, and open shifts and from clients about the all schedule related matters
- Maintains the schedule in Wellsky, and assures staff schedules are checked daily
- Manages, verifies, and assigns schedules daily
- Manages calls from staff including urgent requests and changes during the day and after hours
- Responds to client’s referrals within specific time frames as per the organization’s policy;
- Effectively meets the needs of each client by scheduling the client with the caregiving services;
- Identifies team availability and ensures equitable distribution of client assignments while ensuring adequate coverage at all times.
- Assigns clients to the site within their geographical area to provide cost-effective, time-efficient service.
- Monitors referral trends and anticipates increases/decreases;
- Acts as a resources staff in the utilization of organizational projects

**HR**
- Provides new staff with an orientation and onboarding
- Assists with the preparation of the yearly PA evaluation process

**Learning and Development**
- Supports staff with online learning and development, and training

**Documentation/Communication**
- Answers calls from staff, clients and partners
- Responds to client/employee inquiries and/or problems immediately, as appropriate refers to the Care Manager/Supervisor for necessary follow-up and action;
- Ensures all relevant information is received either in verbal/written/electronic format.
- Inputs accurate data into Qualicare’ s software package;
- Assists with tracking and validating client-related documentation;

**Quality Management**:

- Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Manager/Supervisor immediately;
- Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations;
- Assesses client satisfaction using Qualicare’ s established process

**Operational**
- Supports Director with internal organizational projects/programs, software utilization
- Supports Director with preparing weekly reports data and as requested

**Community Relations**:

- Is aware of community resources and ensures implementation of appropriate information.
- Attends workshops and seminars to further own knowledge as well as establish business contacts.
- Promotes the services in the community

**PHYSICAL AND MENTAL EFFORT**
- Standing or sitting for long periods
- Visual/keyboarding effort to use computer
- Use telephone and computer extensively

**Qualifications**
- Minimum of 2-3 years experience with scheduling and/or customer care/client registration
- RPN 1-2 years preferred
- Healthcare experience preferred
- Coordinator experience preferred
- Intermediate Microsoft Office Suite, Excel and proven proficient computer skills and working experience with computerized clinical care systems
- Proven excellent interpersonal skills and effective oral/written communication skills
- Demonstrated excellent organizational, time management, prioritization problem-solving, and conflict-resolution skills
- Demonstrated planning and coordinating abilities
- Proven ability to work effectively as part of a team
- Demonstrated ability to work with mínimal supervision

**Requirements**:

- High level of customer service experience
- Healthcare-related experience complemented by job-related education and training.
- Proven interpersonal, organizational, written, and verbal communication skills.
- Demonstrated self-starter with experience and commitment to team organizational approach
- Ability to work independently in a fast-paced, diverse, and multicultural environment.
- Demonstrated commitment to providing the highest level of satisfaction in client and staff service care
- Demonstrated self-starter with experience and commitment to a team approach in the workplace.
- Excellent communication and organizational skills
- Easily adapts to changing technology, policies, and

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