Booking Clerk, Medical Imaging

2 months ago

London, Canada St. Joseph's Health Care London Full time

As a member of the Medical Imaging Team, which includes the Breast Care Centre, the Booking Clerk is responsible to maintain an accurate and smooth schedule for patient appointments, and act as a liaison between the referral physician, physician office and the staff of the Diagnostic Imaging Centre. This position acts as the key contact and resource for all patient/physician inquiries/concerns. With a strong focus on customer service, the Booking Clerk possesses exceptional interpersonal, communication and critical thinking skills that enable you to effectively schedule and reschedule appointments and provide test preparation information to the patient and referring offices. Professionalism and courteousness are maintained at all times when dealing with patients/physician offices and staff.

**Essential Qualifications**
- Ontario Secondary School Diploma or recognized equivalent by the Province of Ontario
- Graduate of a recognized Medical Office Assistant certificate program
- Demonstrated computer experience with an intermediate level of knowledge in Microsoft Word & Excel, along with experience with Outlook
- Accurate keyboarding and spelling skills of a minimum of 30 wpm
- Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
- Strong interpersonal skills with a proven track record in dealing with patients in a clinic setting as well as professional attitude towards assisting internal and/or external customers
- Demonstrated ability to work effectively in a team environment with frequent interruptions
- Demonstrated ability to multi task
- Demonstrated ability to be self-directed
- Ability to communicate effectively
- Excellent organizational and problem solving skills with the ability to establish and balance competing priorities in a challenging and changing work environment

**Preferred Qualifications**
- Experience with Cerner patient care systems, specifically scheduling and registration components
- Minimum 2 years clerical experience in a medical office or clinic setting
- Proficiency in French would be an asset

**Teaching and Research**
- St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

**Immunization Requirements**
- Provide documentation you have received two doses of the Covid-19 vaccine and a written commitment to follow any future Public Health recommendations and St. Joseph's Health Care London policies and processes related to Covid management in the workplace.
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
- Provide documentation of the Tuberculosis skin testing

**Posting date**:June 20, 2023
**Submission deadline**:June 26, 2023

**Michelle Robertson, Human Resources**
- Your interest in this opportunity is appreciated. _
- Only those under consideration will be contacted._

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