Global Academic Support Specialist

3 weeks ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

**Overview**

Reporting to the Manager of International, the Global Academic Support Specialist is a member of the Learner Support Team and is responsible for academic and operational functions that support instructors and students Robertson.

**Key Responsibilities**

**Teaching and Learning Functions**:

- Investigates and makes recommendations to the Manager, Teaching and Learning on issues related to instructional approach, academic support, attendance and retention
- Implements academic policies, procedures and processes in accordance with Teaching and Learning standards.
- Work with the student support team and teaching and learning team to identify areas of continued instructional improvement.
- Assist with implementation of Instructor Accountability Framework
- Supports instructors to provide guidance to students with academic needs.
- Troubleshoots and helps to solve technical issues in the digital learning environment for instructors and send updates to LMS administrators and relevant team members.
- Assists with the development and implementation of all instructional training and professional development opportunities at Robertson.

**Academic Functions**:

- Assists with the implementation of accommodation plans (for textbooks/resources)and ensures support for students on accommodations. Facilitates the Learner Review Committee meetings and collaborates with other teams to assist students
- Maintains regular contact with assigned learners on the Learner Review Committee and follows the Learner Review Committees process and guidelines
- Assists with the Individual Academic Plans and Credit Transfers/Re-enrollments
- Facilitates student requests for additional support; works directly with students as required.
- Other duties as assigned

**College, Division, and Program Activities**
- Attend faculty/staff meetings and training sessions.
- Participate proactively in performance appraisals.
- Support active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum and Career Services.
- Perform other duties/participate in special projects as assigned.

**Desired Position Requirements**
- A minimum of five years of experience in training and/or teaching.
- Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.
- Ability to multitask and manage deadlines in a fast-paced environment
- Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.
- Knowledge and experience with course development software and Learning Management Systems (D2L preferred).
- Strong problem solving, analytical and critical thinking skills.
- Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
- Strong computer and digital literacy skills.
- Ability to work in a diverse, inclusive environment.
- A clear criminal records check and child abuse registry check.

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3C 1A6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- training and/or teaching: 5 years (required)
- customer service: 1 year (required)

Work Location: One location

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