Urban Outfitters Omni Service Specialist

3 weeks ago

Toronto, Canada Urban Outfitters Full time

OVERVIEW

The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.

RESPONSIBILITIES

Customer Experience
- Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
- Maintains standards using proper packaging to exceed the customers product expectations.
- Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.

Business Operations
- Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
- Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
- Facilitates the transfer of online product back to the distribution center.
- Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.

Communication + Relationships
- Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
- Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
- Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.

QUALIFICATIONS
- Ability to work flexible hours to meet the needs of the store omni channel demand (including mornings and weekends).
- Proven track record in leading operational processes and achieving measurable results.
- Eagerness to learn and grow within the organization.

Wage Transparency: To view information related to various province-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

  • Urban Outfitters Seasonal Sales Associate

    3 weeks ago

    Toronto, Canada Urban Outfitters Full time

    Location: This position is located at 481 Queen St. W., Toronto, Ontario, M5V2A9 Canada Role Summary: A Seasonal Sales Associate contributes to driving sales through providing a genuine experience to each customer. Role Responsibilities: Brand Experience - Acts as a brand representative reflective of the company values - Initiates conversation, shares...

  • Urban Outfitters Sales Associate

    24 hours ago

    Toronto, Canada Urban Outfitters Full time

    A Sales Associate contributes to driving sales through providing service to customers in a real and authentic way. **BRAND EXPERIENCE** - **Brand Ambassador**: acts as a brand representative reflective of the company values - **Customer Engagement**: initiates conversation, shares advice and product knowledge to interact with the customer in a personalized...

  • Urban Outfitters Sales Associate

    4 weeks ago

    Toronto, Canada Urban Outfitters Full time

    OVERVIEW A Sales Associate contributes to driving sales through providing a genuine experience to each customer. RESPONSIBILITIES Brand Experience - Acts as a brand representative reflective of the company values - Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way - Utilizes technology to be...

  • Urban Outfitters Sales Associate

    2 days ago

    Toronto, Canada Urban Outfitters Full time

    A Sales Associate contributes to driving sales through providing service to customers in a real and authentic way. **BRAND EXPERIENCE** - **Brand Ambassador**: acts as a brand representative reflective of the company values - **Customer Engagement**: initiates conversation, shares advice and product knowledge to interact with the customer in a personalized...

  • Area Rug Sales Specialist

    3 weeks ago

    Greater Toronto Area, Canada Stevens Omni Inc. Full time

    Stevens Omni, one of Canadas largest Area Rug distributors is seeking a sales specialist. As an Area Rug Specialist your key area of responsibility will be maintaining customer loyalty and satisfaction. Centrally located in the GTA, you will be responsible for selling and servicing Area Rug retailers throughout Southern Ontario. In addition to servicing...

  • Ideal Service Agent

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Service Agent

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Service Manager

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Services Manager

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Services Manager

    6 days ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Conference Services Manager

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Conference Services Manager

    2 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Conference Services Manager

    2 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's...

  • Guest Services Manager

    2 days ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale King Edward Hotel With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Digital Merchandiser

    4 weeks ago

    Toronto, Canada Workwear Outfitters Full time

    Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in...

  • Customer Service Lead

    16 hours ago

    Toronto, Ontario, Canada Omni Hotels & Resorts Full time

    We are seeking a skilled Overnight Front Desk Supervisor to join our team at Omni Hotels & Resorts. In this role, you will be responsible for overseeing the front desk and audit functions, ensuring seamless execution of computer maintenance requirements, and verifying financial transactions for the day.About Our TeamOur team is dedicated to providing...

  • Catering Sales Manager

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Kitchen Helper

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's...

  • Kitchen Helper

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Catering Sales Manager

    3 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...