Department Manager, General Merchandise
4 months ago
**The Department Manager, General Merchandise is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships.**
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**"More than just a retail. Come make a difference"**: The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.
Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team
**Northern/NorthMart offers rewarding experiences and unique opportunities for growth.**
- Competitive salaries
- Comprehensive benefits package
- Allowances for both food and accommodation
- Paid training
**Your Responsibilities**
**Provide excellent customer service and deliver on the Value Offer.**
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Monitor and adjust customer service levels as needed
- Deal with customer complaints and requests quickly and effectively
- Address and respond to all customer inquiries
- Ensure an enjoyable shopping experience for customers
- Schedule staff to maximize customer service and fulfill business needs
**Manage the General Merchandise Department to maximize sales and grow profits**
- Develop departmental business plans in order to meet or exceed sales and gross profit goals ( The Book -macro gap analysis)
- Meet or exceed the daily operating disciplines,ensure that shelves are filled and the department is clean and presentable
- Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as required.
- Provide regular input to Sales Development Team on sales trends and new wanted items.
- Fully support and participate in all seasonal, promotional merchandising, advertising campaigns and P.O.P strategies as directed through Selling Events Binder.
- Complete weekly competitor price checks to protect competitive position
- Order product according to planned time lines, utilize the 7-day report
- Follow Markdown guidelines on aged product for both Hard Lines and Soft Lines
- Monitor gross profit, investigate and address variances.
- Oversee the correct cost landing of all invoices and adjust retail prices to maintain gross profit margins
**Ensure that the daily operating disciplines, as described in the General Merchandise Manual (Retail Basics) are consistently met.**
- Ensure that stock areas, merchandise displays and fixtures are clean and in good order.
- Ensure that product is correctly inspected, dated, stored and rotated when received
- Ensure that product is packaged and priced according to company standards
- Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance.
- Follow merchandise guidelines for all GM plan-o-grams
- Protect company assets: maintain and control inventories
- Maintain 53 week file and records.
**Support, train and develop staff**
- Ensure that staff provide outstanding customer service
- Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
- Work with supervisors to recruit, train, lead and develop GM employees
- Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
- Supervise, coach and develop GM employees as required
**Skills and Qualifications**
We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.
- A minimum of two years of experience in a high-volume grocery/retail environment
- Strong customer service skills.
- Record of bottom line and sales results in previous roles.
- Ability to interpret a variety of instructions both verbally and orally.
- Computer knowledge of Excel and Outlook.
- Strong knowledge of grocery operating principles.
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Proven organizational, planning and prioritizing skills
- Excellent written and verbal communication, interpersonal skills and superior customer service
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