Lead Barista

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do._

**Position**: Lead Barista

**Location**: 50 Wagstaff Dr. Toronto, ON.

**Starting Pay**: $17.00 per hour + tips

We're looking for a full-time Lead Barista to join our team at The Tasting Bar. You must thrive in a service environment that upholds the importance of education when discussing our products with customers. Beyond supporting daily operations at The Tasting Bar, Lead Baristas take an active role in supporting the Coffee Ambassador in developing new drink recipes, parameter guides and assisting in coffee education initiatives across the company both internally and externally. They also must have a solid understanding of Pilot's products and practices in order to effectively present and communicate to customers and clients.

**PRIMARY DUTIES + RESPONSIBILITIES**
- Greet and interact with all customers and guests of the roastery in a professional and friendly manner
- Complete daily and weekly checklist tasks that are assigned to you
- Responsible for the opening and closing of the cafes - this includes completing opening and closing checklists, locking up and setting the alarm
- Prepare beverages while following the steps and quality standards outlined in Pilot’s Barista Certification
- Sell coffee and retail merchandise by utilizing your knowledge of current coffee offerings and confidently and accurately communicate this to the customer
- Respond to all questions, orders and concerns in a professional and friendly manner
- Communicate coffee and dry goods ordering needs with Leadership Team
- Support the Coffee Ambassador with various innovation initiatives such as: drink development, creating and updating parameter guides, etc.
- Have an understanding of and commitment to the mission and values of Pilot Coffee Roasters
- Carry out all other reasonable duties assigned by the company

**QUALIFICATIONS**
- Experience as a professional Barista in the specialty coffee industry is required
- Previous work experience in a customer service environment is required
- An in-depth understanding of Pilot’s product offering is required
- A solid understanding of trends in the specialty coffee industry if preferred

**DIVERSITY, INCLUSION + COMPANY PROFILE**

**RECENT ACCOLADES**
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women._
- Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please._