Flow Capture Product Support Representative
2 months ago
Job Requisition ID #
- 24WD82719- Position Overview
- Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Entertainment & Media Solutions Organization (EMS) is seeking a dynamic and customer-focused Product Support Representative. This role specializes in supporting our innovative PIX and Flow Capture (formerly known as Moxion) products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Toronto, Canada in a hybrid or remote capacity.- Why Autodesk?
- At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills.- Responsibilities
- Client Assistance: Help clients maximize their use of PIX and Flow Capture products.
- Issue Resolution: Manage support requests and resolve technical issues across various platforms.
- Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns.
- Project Administration: Assist clients with project workflows, administration, and organization of materials.
- Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction.
- Process Improvement: Identify and implement process improvements and efficiencies.
- Ownership: Track, take ownership of, and resolve issues through to completion.
- Product Testing: Participate in testing new products and features.
- Special Projects: Engage in special projects as needed.- Minimum Qualifications
- Experience: 2+ years in customer service/support. Entertainment industry experience is a plus.
- Work Schedule: This role will work 10am EST to 7pm EST, Monday through Friday.- Client Assistance: Help clients maximize their use of PIX and Flow Capture products.
- Issue Resolution: Manage support requests and resolve technical issues across various platforms.
- Collaboration: Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns.
- Project Administration: Assist clients with project workflows, administration, and organization of materials.
- Client Experience Monitoring: Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction.
- Process Improvement: Identify and implement process improvements and efficiencies.
- Ownership: Track, take ownership of, and resolve issues through to completion.
- Product Testing: Participate in testing new products and features.
- Special Projects: Engage in special projects as needed.- Présentation du poste
- Êtes-vous passionné par l’industrie du divertissement et désireux d’aider les clients à atteindre leurs objectifs grâce à une technologie de pointe? Le service solutions pour le secteur des médias et des divertissements (EMS) d’Autodesk est à la recherche d’un représentant de l’assistance produit dynamique et axé sur les clients. Ce rôle est spécialisé dans la prise en charge de nos produits innovants PIX et Flow Capture (anciennement connus sous le nom de Moxion). En tant qu’acteur clé de notre division de Support, vous serez à l’avant-garde de la résolution des défis techniques et non techniques, en veillant à ce que nos clients reçoivent un service de premier ordre. Vous relèverez du directeur associé du Soutien aux produits et pourrez être basé à Toronto, Canada, dans une capacité hybride ou à distance.
- Pourquoi Autodesk?
- Chez Autodesk, nous engageons à dépasser les attentes de nos clients. Nous valorisons une approche axée sur les résultats et un sens aigu du détail. Si vous épanouissez dans un environnement en évolution rapide, si vous avez l’esprit d’équipe et si vous avez une passion pour le service à la clientèle et l’industrie du divertissement, nous voulons avoir de vos nouvelles. Ce poste offre de nombreuses possibilités d’assumer des responsabilités supplémentaires et de développer de nouvelles compétences.- Responsabilités
- Assistance à la clientèle : aidez les clients à maximiser leur utilisation des produits PIX et Flow Capture.
- Résolution des problèmes : gérez les demandes d’assistance et résolvez les problèmes techniques sur différentes plateformes.
- La collaboration : travaillez aux côtés d’une équipe client dédiée à la gestion de longs métrages, d’émissions de télévision, de réseaux et de campagnes en studio.
- L’administration de projet : aider les c
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