Client Success Associate

2 weeks ago


Barrie, Canada Trim Depot Full time

About Trim Depot:
Trim Depot is a market leader in the trim and door industry. Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction.

About the Client Success Associate position:
The Client Success Associate will be responsible for working with our sales team in meeting sales and customer satisfaction objectives within a fast paced and changing work environment. They are responsible for invoicing customers and educating them on the various doors, baseboards & casings and other products we can offer, for their home decor. The Client Success Associate will provide product/services information and resolve any emerging problems our customer accounts may face. It is vital the Sales Associate is customer oriented and respond efficiently to customer requests and inquiries using a wide range of platforms.

The goal is to facilitate sustainable growth by providing additional value through excellent customer service, to go along with our high-quality products.

Client Success Associate responsibilities are:

- Maintaining a good relationship with customers
- Managing a high volume of incoming calls
- Identifying and assessing customers needs in order to achieve satisfaction
- Generating sales leads through cold calling and following up with quotes
- Ensure all payments are taken and paperwork filed away properly
- Assist in the development of new products
- Communicating lead times with customers
- Providing accurate, valid and complete information to customers and internal team
- Follow communication procedures, guidelines and policies
- Assist with warehouse associate duties
- Perform ad-hoc tasks as required

Client Success Associate requirements are:

- Able to handle inventory/stock
- Proven sales experience
- Proven customer support experience
- Ability to multitask, prioritize, and manage time effectively
- Good mathematical skills
- Effective communication skills
- Good organizational skills
- Bachelor's degree
- Strong computer skills and the willingness/ability to learn a new program
- **Equal Opportunity Employer**_

Trim Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: From $45,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- sales: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-01



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