Member Service Representative

2 months ago

Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

**Why DUCA?**

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities **Do More, Be More, and Achieve More**.
- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. **Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.** At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

**Member Service Representative (Full-time, Travel Required)**

DUCA is currently looking for a full-time Member Service Representative to join our dynamic West Region branches **_Travel required to Mississauga (2), Etobicoke, Rexdale branches._**

The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.

**Branch Hours**

Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm

**Job Purpose & Summary**

The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile; greeting members when they arrive and ensuring every Member feels welcomed and recognized.

MSR’s help uncover opportunities where DUCA can better help existing and potential Members, with our fantastic array of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor (Financial Services Officer). The MSR will always follow up to ensure the Member was taken care of.

As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member. Assists Branch to achieve Branch growth, targets, satisfactory compliance/audit.

**Key Accountabilities & Duties**
- Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.
- Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing.
- Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments.
- Handle Member requests for deposits, withdrawals, transfers, and other routine transactions.
- Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card.
- Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting”.
- Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required.
- Remains current and up to date on DUCA products, services, operational, and risk policies and procedures.
- Participates in local market business development opportunities and community.
- Assists with counting large cash deposits.
- Completes general office duties, processing and administration as required.

*

  • Member Service Representative

    4 weeks ago

    Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Job Title: Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team at the Etobicoke Branch.Job SummaryThe Member Service Representative will provide exceptional service to our members, ensuring that their needs are met and exceeded. This role...

  • Member Service Representative

    5 months ago

    Toronto, Canada Foresters Financial Services, Inc. Full time

    Career Opportunity Role Title Member Service Representative Purpose of role The Member Service Representative, Membership is responsible for member, producer and employee service support for Foresters Go member benefit and member service support for all other member benefits. Success in this role will result in the continued satisfaction and engagement...

  • Member Service Representative

    2 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Service Representative

    5 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Service Representative

    5 months ago

    Toronto, Canada IC Savings Full time

    **Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...

  • Member Services Representative

    1 month ago

    Toronto, Ontario, Canada Meridian Full time

    Role OverviewAs a Member Services Representative at Meridian, you will play a vital role in delivering exceptional customer experiences and promoting our products and services to meet the financial needs of our members.Key ResponsibilitiesProvide personalized service to members, identifying and promoting products and services that meet their financial goals...

  • Senior Member Service Representative

    4 weeks ago

    Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Senior Member Service Representative to join our team at DUCA Financial Services Credit Union Ltd.The ideal candidate will have a strong background in customer service, with experience in a financial services environment. They will be responsible for providing exceptional service to our members, answering their...

  • Member Service Representative

    5 months ago

    Toronto, Canada Rapport Credit Union Full time

    The **Member Service Representative** will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    5 months ago

    Toronto, Canada Duca Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    2 weeks ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    6 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Service Representative

    5 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** At DUCA, we strive for excellence in everything we do. Our commitment to **_Do more, Be more, Achieve more_** is what sets us apart and drives our company culture. DUCA’s impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community. We believe our employees are our...

  • Member Connect Representative

    4 weeks ago

    Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Job Title: Member Connect RepresentativeAt DUCA Financial Services Credit Union Ltd., we're seeking a highly skilled Member Connect Representative to join our team. As a key member of our Contact Centre, you'll be responsible for providing exceptional customer service to our members, resolving their queries and concerns in a timely and professional...

  • Member Service Representative

    2 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    Why DUCA? We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...