Veterinary Reception, Client Care
3 months ago
**Veterinary Reception, Client Care**:
**Location: Victoria, BC**:
Feltham Animal Hospital is welcoming a full-time Veterinary Receptionist, Client Care.** **If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team
**What is your role**
The role of the Client Care Specialist (CCS) is to strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital You are the first point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.
**Do you have what it takes?**
- Experience with administrative duties
- Prior knowledge/or ability to learn medical terminology and VCA Woofware
- Exceptional client service skills
- Empathy, compassion and a nurturing attitude when providing care to clients and patients
- Ability to remain calm and efficient in stressful situations
- Initiative in carrying out assignments independently
- Previous veterinary experience or certificate
- Attention to detail with above-average time management skills
**What you have to gain**
- Great access to internal and external continuous learning opportunities
- Opportunity to participate in our annual VCA conferences and industry-leading customer service training through VCA’s Client Experience Program
- Development and recognition for high performing team members
- Competitive wages, pet and veterinary discounts paid wellness days and group benefits
**What VCA Canada Offers**
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of **Wellness and Appreciation **you can thrive in
- ** RRSP Employer 5 % Match Program **- saving for your future just got easier
- **VCA Canada RRSP Student Loan** - Ask us more
- A caring culture of **Wellness and Appreciation**
- **Medical Library**; 2000+ journals, 600+ textbooks, research, and more at your fingertips
- Competitive wages and health/dental benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps
**Come join us**
- VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know._
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