Veterinary Reception, Team Lead

7 months ago


Victoria, Canada VCA Animal Hospitals Full time

**Veterinary Reception, Team Lead**:
**Victoria, BC**:
**Central Victoria Veterinary Hospital** is currently welcoming a full-time **Veterinary Reception, Team Lead** **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual. In this role, you will support and oversee our Client Care Services team, as well as perform or assist with administrative tasks related to client services, invoicing, daily deposit tracking, accounts receivable, etc. You will play a vital role as part of our leadership team, representing Client Care Services at leadership/hospital meetings, and bringing pertinent information back to that team for discussion, training or revision. You will also represent our hospital by participating in community outreach to support the veterinarians that refer patients to us.
- Participate in rotation for Client Care Services, performing all tasks of that role
- Scheduling for Client Care Service team
- Review resumes, conduct interviews and hire.
- Understand insurance and financing process with all companies and aid with claim submission/pre-approvals/appeals, etc
- Create and maintain CCS training manual and how-to guides, and develop new protocols and processes (with the leadership team)
- Provide/facilitate training and support to new Client Care Service Representatives
- Perform regular check-ins, annual reviews, and other communications as needed
- Schedule and host regular team meetings
- Liaise between Client Care Service team and leadership/other teams within the hospital
- Participate in regular leadership/hospital meetings
- Participate in Manager on Call Program (available on call by phone 1 in 4 weeks in a rotation)
- Reconcile the previous day’s cashouts and enter data into our “Daily Deposit Tracking Sheet”
- Perform cash deposits
- Perform regular invoice audits
- Reconcile insurance and finance payments to the hospital
- Accounts Receivable Reporting
- On-the-floor support for all duties performed by the CCS team - available to help with all tasks and duties (keeping tabs on what is completed and implementing strategies for efficient output

**Compensation**: $22.00 - $26.00 per hour plus stipend.

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of **Wellness and Appreciation **you can thrive in
- ** RRSP Employer 5 % Match Program **- saving for your future just got easier
- **VCA Canada RRSP Student Loan** - Ask us more
- A caring culture of **Wellness and Appreciation**:

- **Medical Library**; 2000+ journals, 600+ textbooks, research, and more at your fingertips
- Competitive wages and health/dental benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._



  • Victoria, Canada Glenview Animal Hospital & Eagle Rise Animal Hospital Full time

    Glenview and Eagle Rise Animal Hospitals provide compassionate and highly skilled veterinary healthcare to companion animals in the greater Victoria area. To accomplish this, we try to build on the strength and diversity of our staff to exceed our clients’ expectations for excellence in service, and the provision of expert care. We are currently seeking a...


  • Victoria, Canada Elk Lake Veterinary Hospital Full time

    As a thriving full-service small animal veterinary hospital, the personal connection we have with each of our patients and clients is the heart of our practice. Our exceptional frontline Reception staff play a vital role in building and maintaining these relationships, and we’re looking for the right person to join this dynamic team. At Elk Lake...


  • Victoria, Canada McKenzie Veterinary Services Full time

    Veterinary Receptionist **Responsibilities**: - Greet and welcome clients and their pets to the veterinary clinic - Answer phone calls, schedule appointments, and manage the front desk - Collect and update patient information in the system - Updating digital medical records - Provide excellent customer service and address client inquiries or concerns -...


  • Victoria, Canada Grace Veterinary Hospital Full time

    Grace Veterinary Hospital is a busy, successful practice looking to add to their passionate and friendly team! We are looking to hire a full time receptionist. **Your duties would include**: - administrative and reception duties such as answering the phone, booking appointments, checking in and out clients, accepting their payments, receiving shipments,...


  • Victoria, Canada Elk Lake Veterinary Hospital Full time

    As a thriving full-service small animal veterinary hospital, the personal connection we have with each of our patients and clients is the heart of our practice. Our exceptional frontline Reception staff play a vital role in building and maintaining these relationships, and we’re looking for the right person to join this dynamic team. At Elk Lake Veterinary...


  • Victoria, Canada Central Victoria Veterinary Hospital Full time

    **Central Victoria Veterinary Hospital** is currently welcoming for a customer service focused **Veterinary Receptionist** to join our team. This **full-time** opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and...


  • Victoria, Canada VCA Animal Hospitals Full time

    **Veterinary Reception, Client Care**: **Location: Victoria, BC**: Feltham Animal Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will...

  • Veterinary Assistant

    2 weeks ago


    Victoria, Canada Downtown Veterinary Clinic Full time

    Downtown Veterinary Clinic in Victoria, BC is seeking a friendly, energetic, and compassionate Veterinary Assistant to join our innovative and dynamic team in a full-time capacity. If you love cats and dogs, and enjoy helping people - search no further! The Veterinary Assistant is responsible for ensuring the quality of care and service provided to the...


  • Victoria, Canada Millstream Veterinary Hospital Full time

    Millstream Veterinary Hospital in Langford, BC is looking for a full time receptionist. We are a Family owned practice with 4 full time Veterinarians and are open 6 days a week. Responsibilities and duties include - Meeting and greeting Clients along with checking Patients in and out of the Hospital - Booking appointments - Answering a multi line phone...


  • Victoria, Canada Millstream Veterinary Hospital Full time

    Millstream Veterinary Hospital in Langford, BC is looking for a full time receptionist. We are a Family owned practice with 4 full time Veterinarians and are open 6 days a week. Responsibilities and duties include, but at not limited to - Meeting and greeting Clients along with checking Patients in and out of the Hospital - Booking appointments - Answering...


  • Victoria, Canada VCA Animal Hospitals Full time

    **Veterinary Reception, Client Care**: **Location: Victoria, BC**: Feltham Animal Hospital is welcoming a full-time Veterinary Receptionist, Client Care.** **If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team! **What is your role** The role of the Client Care Specialist (CCS)...


  • Victoria, Canada Downtown Veterinary Clinic Full time

    The Medical Receptionist is responsible for ensuring the quality of care and service provided to the pets and people we care for is impeccable. By helping to foster a client-friendly service model, participating in a supportive work environment, and by communicating openly with the medical team the Medical Receptionist supports the growth and vision of the...


  • Victoria, Canada Millstream Veterinary Hospital Full time

    Millstream Veterinary Hospital in Langford, BC is looking for a full-time Receptionist/Assistant. We are a growing practice with 4 full time Veterinarians and are open 6 days a week. Responsibilities and duties include, but are not limited to - Meeting and greeting Clients along with checking patients in and out of the Hospital - Booking appointments -...


  • Victoria, Canada Downtown Veterinary Clinic Full time

    The Medical Receptionist is responsible for ensuring the quality of care and service provided to the pets and people we care for is impeccable. By helping to foster a client-friendly service model, participating in a supportive work environment, and by communicating openly with the medical team the Medical Receptionist supports the growth and vision of the...


  • Victoria, Canada Downtown Veterinary Clinic Full time

    The Medical Receptionist is responsible for ensuring the quality of care and service provided to the pets and people we care for is impeccable. By helping to foster a client-friendly service model, participating in a supportive work environment, and by communicating openly with the medical team the Medical Receptionist supports the growth and vision of the...

  • Veterinary Assistant

    1 month ago


    Victoria, Canada McKenzie Veterinary Services Full time

    *Duties* - Support veterinarians during examinations and procedures - Assist with animal handling and restraint - Maintain cleanliness and organization of the veterinary clinic - Prepare and sterilize surgical instruments and equipment - Monitor and care for animals post-surgery - Administer medications as directed by veterinarians - Provide compassionate...


  • Victoria, Canada Hillside Veterinary Hospital Full time

    Hillside Veterinary Hospital is looking for an enthusiastic Veterinary Assistant to join our dynamic veterinary team. This part or full-time position (3-5 days per week) will include working evenings and weekends. We are looking for someone who is warm, outgoing, caring, and has excellent communications skills. Previous veterinary assisting experience is a...


  • Victoria, Canada HILLSIDE VETERINARY HOSPITAL Full time

    Located in beautiful Victoria, BC, we provide both conventional and alternative veterinary medicine with services ranging from surgery and dentistry, chiropractic, and acupuncture. Open 7 days/week, our practice employs 3 veterinarians, 5 RVTs, and a team of support staff. With compassionate service for our clients and patients, we’ve consistently been...


  • Victoria, Canada Elk Lake Veterinary Hospital Full time

    **Veterinary Assistant - Elk Lake Veterinary Hospital** You’re positive, energetic, love animals, and thrive on using your skills and experience to deliver excellent patient care and client service. You appreciate the magic that can happen when you’re part of a close-knit team working together - with the perfect balance of focus and humor - to keep the...

  • Receptionist/assistant

    7 months ago


    Victoria, Canada Grace Veterinary Hospital Full time

    Grace Veterinary Hospital is a busy, successful practice looking to add to their passionate and friendly team! We are looking to hire a full time receptionist. Your duties would include: - administrative and reception duties such as answering the phone, booking appointments, checking in and out clients, accepting their payments, receiving shipments, etc. -...