Manager, Contracting
2 months ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Manager, Contracting
This position is responsible for providing day-to-day leadership to the contracting team for all distribution channels within Licensing, Contracting and Compensation Services (LCCS). You will manage workflow and metrics and support the business plan for operational efficiency and maintain/improve customer satisfaction. This position will partner with the LCCS management, Sales, and new business & underwriting teams to ensure operational consistency is maintained to support all sales channels across all lines of business.
**What will you do?**
Provide quality leadership to staff in the day to day operations of the department.
Provide input into budget planning and adhering to approved budget
Act as primary liaison with Compliance for Contracting issues
Review, assess, make decisions on contracting compliance and/or risk issues within authority limits for the Contracting staff.
Resolve escalated customer issues/complaints and complex problems
Develops and maintains relationships with internal and external business partners
Partner with other members of the LCCS management team to effectively manage and resolve issues including cross channel issues
Support the development and implementation of an integrated services strategy for LCCS and enhance integrated service capabilities to provide a unified and singular face to clients through workflows, policies and procedures, training and education and technology
**What will you need to succeed?**
**Must have**
Proven managerial experience
Strong analytical, problem solving and communication skills
Strong attention to detail
Customer Service
**Nice to have**
Bilingual
- English/French
Experience in Life and Health Insurance
**Job Summary**
Manages all aspects of administrative support functions for large or multiple insurance offices or departments. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees.
**Address**:
MISSISSAUGA, Ontario, Canada
**City**:
CAN-ON-MISSISSAUGA
**Country**:
Canada
**Work hours/week**:
37.5
**Employment Type**:
Full time
**Platform**:
Insurance
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2023-01-13-08:00
**Application Deadline**:
2023-01-26-08:00
**I**nclusion** and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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