IT Systems Administrator

3 weeks ago

Toronto, Canada Torn Banner Full time

Torn Banner Studios recently launched Chivalry 2, the sequel to our multi-million copy selling original. We are a mid-sized independent video game studio of around 100 developers in Toronto and we love creating innovative new experiences that focus on challenge and fun.

**IT Systems Administrator**

As the IT owner you will be responsible for a wide range of tasks and should expect a variety of issues and challenges to tackle across various areas of the company's daily operating needs and long-term initiatives. The role requires excellent communication and self-management skills as you will be collaborating closely with team members from other departments as well as external stakeholders.

**Roles and Responsibilities**
- Responsible for setting up new hires, including, but not limited to: Equipment setup, configuration, preparation, shipping.
- Responsible for the budget to cover PC refreshes, hardware replacements, software licensing (when applicable) and interacting with external vendors.
- Responsible for the deployment, maintenance and update assessment of the studio’s networking hardware and configuration, network servers and virtualization needs.
- Responsible for implementing and maintaining appropriate strategies for backup and data protection, disaster recovery as well as failover procedures.
- Incident Management - Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on IT tickets and deliver world-class customer service.
- Identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices.
- Lead additional technology initiatives to improve performance, reliability and security for the Studio.
- Lead and mentor an IT Support Technician.
- Develop positive relationships with the team.

**Requirements**:

- Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
- 3-5 years of experience in network support, system administration or user support, preferably in a gaming studio.
- Experience with: Deploying, updating, optimizing, and troubleshooting Windows workstations and laptops in a corporate environment.
- Working knowledge of virtualization, VMWare or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc...
- Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow).
- Ability to coordinate and communicate at all levels within the organization.

**Bonus**
- System administration and IT certifications in Microsoft, Linux or other network related fields
- Tech Savvy - Ability and passion for learning new technology and tools
- Passion for Customer Support - A drive to help the team get what they need to do their jobs the best they can
- Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
- Discipline - The discipline to actively manage help desk tickets and internal IT tasks
- Self-starter, self-motivated, able to work under mínimal supervision

**Benefits & Perks**
- 6.5 weeks Paid vacation
- Game Launch Bonus Structure
- Relocation assistance
- Flexible schedule and work location
- Healthcare & benefits

Torn Banner Studios has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, let us know and we will work with you to provide accommodation.

**Salary**: $80,000.00-$100,001.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON

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