Technology Scheduling Lead

2 weeks ago

Burnaby, Canada PHSA Full time

**Technology Scheduling Lead**

**Burnaby, BC**

The Technology Refresh Project (TRP) Scheduling and Reporting Lead will lead the support of Planning and Delivery to fulfill their core responsibilities. It includes ensuring high quality, continuously improved service delivery by interpreting the appropriate TRP schedule / service contracts. It also includes engaging clients and Service Providers during TRP to fulfill service delivery requirements including obtaining and reporting on the quality of service delivery, and forecasting services as input for TRP capacity and schedule planning under the direction of Manage, Technology Refresh (TRP). The Lead will commit to and pursue continuous quality improvement according to Customer Service industry best practices.

**What you’ll do**
- Supervise the TRP Scheduling and Planning Team under the direction of the Manager, Technology Refresh (TRP) including delegating tasks and providing direction to team members; monitoring performance; and managing conflicts
- Lead operational activities for the TRP Scheduling and Reporting key to successful planning and delivery of TRP events; and collaborates with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of TRP services to the client. This includes conducting project related activities; developing and implementing TRP site forecast(s) and schedule(s); providing status reports to the Manager, Technology Refresh (TRP); chairing team meetings; recommending and monitoring budgets; and recommending annual goals and objectives for the area of responsibility ensuring consistency with department strategies, objectives, goals and plans
- Lead input gathering, forecasting and consultation; and supports service planning of TRP events by working closely with the client, IMITS teams and Service Providers to fulfill the client’s TRP needs. Submit the TRP service delivery plan including the 90 day forecast to the Manager, Technology Refresh (TRP) for review and approval
- Manage Health Authority responsibilities and scheduling and reporting-related activities throughout all stages of the TRP upgrade cycle which includes resource assignment; chairing status meetings; verifying completion of any necessary workstation orientation; and supervising the schedules regarding deployment, cancellation, and removal of desktop workstations
- Lead the development and maintenance of formalized process documentation and standard operating procedures that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to briefing notes and business cases
- Participates in governance meetings, advisory groups, special task forums, and strategic planning sessions, providing independent strategic business and change management advice under the direction of Manager, Technology Refresh (TRP)

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Bachelor’s degree in computer science or related discipline, and five (5) years of recent related experience with IT disciplines from a Client/server environment including extensive experience in large, complex, multi-site organizations.
- Prior experience in a supervisory capacity or lead role
- Experience in leading the deployment of large technology refresh programs in a complex environment
- Ability to communicate effectively with clients in user-friendly language
- Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment
- Exceptional client and vendor relationship management skills
- Ability to solve complex business issues and make decisions that involve multiple independent variables with organization-wide implications
- Estimating cost models and providing input into negotiation of hardware contracts
- Adept at fostering a team environment, and leading initiatives and projects

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses,

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