Current jobs related to Bilingual Representative, Quality Assurance - Winnipeg - Definity

  • Quality Assurance Specialist

    3 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Quality Assurance Specialist **Description: - Permanent Full Time- **Position Overview**Accountabilities** - Contributes to the development of the project deliverables, with respect to definition of project scope, estimates for QA tasks, identification of stakeholders, approach, methodology, communication plan, QA resourcing and schedule. - Gains clear...

  • Quality Assurance Analyst

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Bilingual Call Centre Representative

    4 months ago

    Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...

  • Bilingual Assurance Manager

    5 hours ago

    Winnipeg, Canada BDO Canada Full time

    Job OpportunityBDO Canada is seeking a highly skilled Bilingual Senior Manager, Assurance to join our team in Winnipeg. As a key member of our Assurance team, you will be responsible for delivering exceptional service to our clients, providing expert advice and guidance, and contributing to the growth and success of our firm.About the RoleThis is an exciting...

  • Bilingual Assurance Manager

    43 seconds ago

    Winnipeg, Canada BDO Canada Full time

    Job OpportunityBDO Canada is seeking a highly skilled Bilingual Senior Manager, Assurance to join our team in Winnipeg. As a key member of our Assurance team, you will be responsible for delivering exceptional service to our clients, providing expert advice and guidance, and contributing to the growth and success of our firm.About the RoleThis is an exciting...

  • Bilingual Claims Assistant

    7 days ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Claims Assistant **Description: - Permanent Full Time- We are looking for a **Bilingual Claims Assistant.** The main purpose of this job is to provide full administrative support for the entire Living Benefits Claims Department and is the main contact for our Living Benefit insurance partners in the field (agents, brokers, policyholders, Sales...

  • Bilingual Investigator

    4 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Investigator **Description: - Permanent Full Time- We are looking for a **_Bilingual Investigator - Detection, Prevention & Integrity Services, Group Customer (DPIS)_** - The Investigator is a key member of the health and dental team that delivers robust and effective health and dental claims fraud prevention to Canada Life customers. The main...

  • Bilingual Senior Manager, Assurance

    2 weeks ago

    Winnipeg, Manitoba, Canada BDO Full time

    About BDOBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration, innovation, and growth.Your OpportunityWe are seeking a...

  • Bilingual Senior Manager, Assurance

    2 weeks ago

    Winnipeg, Manitoba, Canada BDO Full time

    About BDOBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration, innovation, and growth.Your OpportunityWe are seeking a...

  • Specialist I, Quality Assurance

    3 months ago

    Winnipeg, Canada Emergent Biosolutions Full time

    Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life. SPECIALIST I, QUALITY...

  • Bilingual Account Representative

    3 days ago

    Winnipeg, Manitoba, Canada Johnston Group Full time

    About the RoleAt Johnston Group, we're committed to delivering exceptional employee benefit solutions to our clients. As a Bilingual Account Representative, you'll play a key role in providing top-notch customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.Key ResponsibilitiesProvide prompt and...

  • Bilingual Account Representative

    2 days ago

    Winnipeg, Manitoba, Canada Johnston Group Full time

    About the RoleAt Johnston Group, we're committed to delivering exceptional employee benefit solutions to our clients. As a Bilingual Account Representative, you'll play a key role in providing top-notch customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.Key ResponsibilitiesProvide prompt and...

  • Bilingual Account Representative

    1 day ago

    Winnipeg, Manitoba, Canada Johnston Group Full time

    About the RoleAt Johnston Group, we're committed to delivering exceptional employee benefit solutions to our clients. As a Bilingual Account Representative, you'll play a key role in providing top-notch customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.Key ResponsibilitiesProvide prompt and...

  • Bilingual Account Representative

    23 hours ago

    Winnipeg, Manitoba, Canada Johnston Group Full time

    About the RoleAt Johnston Group, we're committed to delivering exceptional employee benefit solutions to our clients. As a Bilingual Account Representative, you'll play a key role in providing top-notch customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.Key ResponsibilitiesProvide prompt and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Contact Centre Growth Corp Inc Full time

    About Contact Centre Growth Corp IncWe are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our contact centre, you will be responsible for providing...

  • Bilingual Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Contact Centre Growth Corp Inc Full time

    About Contact Centre Growth Corp IncWe are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our contact centre, you will be responsible for providing...

  • Bilingual Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada Contact Centre Growth Corp Inc Full time

    About Contact Centre Growth Corp IncWe are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our contact centre, you will be responsible for providing...

  • Bilingual Disability Claims Administrator

    2 weeks ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Disability Claims Administrator **Description: - Permanent Full Time- We are looking for a **Bilingual** **Disability Claims Administrator in Montréal, QC.**What you will do** - Calculate and issue long-term disability benefit payments. - Perform simple and complex LTD benefit calculations including inflation protection, cost of living increases,...

  • Quality Assurance Specialist I

    1 month ago

    Winnipeg, Manitoba, Canada Emergent Biosolutions Full time

    OverviewAt Emergent BioSolutions, employees take pride in shaping their futures. You will thrive in a culture defined by respect, innovation, and opportunities for growth. Here, you will collaborate with dedicated professionals who enhance their scientific, technical, and professional expertise to create products aimed at safeguarding lives.Position...

  • Bilingual Account Representative

    1 week ago

    Winnipeg, Manitoba, Canada Johnston Group Full time

    About the RoleAt Johnston Group, we're seeking a highly skilled Bilingual Account Representative to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners.Key ResponsibilitiesProvide prompt and...

Bilingual Representative, Quality Assurance

3 months ago

Winnipeg, Canada Definity Full time

Job ID : 6385
Category : Petline Insurance
Brand : Petline
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Winnipeg, Canada

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
- **Administration** - Assist with the design and development of quality programs to ensure alignment with requirements, performance metrics, compliance, regulations and strategic inititatives. Update and maintain changes related to call quality programs and related training programs. Communicate changes and updates to processes which impact customer care and experience to stakeholders.
- **Process Optimization** - Through the quality review process, provide input on process and workflow changes to promote efficiency and clarity across Petline.

**What do you bring to the role?**
- Post-Secondary or equivalent experience
- Bilingualism in English and French is a must
- Strong analytical, time management and organization skills
- Excellent knowledge of Petline's products, systems, digital platforms
- Advanced oral, written and interpersonal communication skills
- Experience in coaching and providing feedback
- Goal oriented focus and meticulous detail orientation
- Strong active listening skills

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid