Emergency Services Supervisor

3 weeks ago

Coquitlam, Canada Canstar Restorations LP Full time

**Company Overview**
- Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.- We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.**The Canstar Group of Companies**

The Canstar Group of Companies is comprised of four subsidiary companies; Canstar, ABK, NorHaz and Universal. Canstar, founded in 1985, is a leading Western Canadian full-service restoration provider with 6 branches across the British Columbia Lower Mainland and Alberta. Canstar offers a complete range of building and contents restoration services, including repairing fire, water, and storm damage. ABK Restoration has been an integral part of the Okanagan insurance restoration community for over 20 years, particularly serving Kelowna, Kamloops, Penticton, and Summerland. Norhaz Solutions is a full-service hazardous materials removal company and operates out of all Canstar/ABK/Universal offices. From industrial and mining projects through to strata and residential claims, Norhaz removes hazardous materials of all kinds, in any size project. Universal operates out of four offices in Northern BC; Terrace, Smithers, Price George & Quesnel. With 19 years of local ownership, Universal combines in-depth local knowledge with the expertise and resources to deliver top-tier restoration and abatement services for claims of any scale. The Group proudly provides property restoration services to the insurance industry, stratas, schools, government, health care facilities, and more. With 14 offices, 150 vehicles, and over 350 restoration professionals, Canstar Group stands as the singular comprehensive solution for all restoration requirements within British Columbia and Alberta.

**Position Overview**
- The primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner. The E-Services Supervisor works diligently with the Department Manager and Project Manager Teams to efficiently and effectively mitigate water damage losses. Training new team members and completing jobs on time and on budget is crucial to the success of this role.**Duties and Responsibilities**
- Administration_
- Conduct site visits to confirm accuracy of scope of work, proper mark out, demolition, and equipment placement. Ensure SSA is posted and all hazards have been properly identified.
- Review and approve employee timecards, ensuring accuracy and timely reporting
- Ensure all claim-related documentation are complete, legible, and submitted timely
- Ensure work authorization forms have been signed and submitted
- Ensure job site documentation is accurate and submitted timely
- Review work orders for accuracy and consistency
- Complete FLIR inspections/reports
- Ensure all IICRC standards are met
- Leadership_
- Lead accountability for meeting department KPIs and budget targets
- Coach and mentor technicians on water remediation and demolition
- Identify and escalate performance concerns to management
- Provide technical support and training to new staff
- Lead team on all claims (small to large/complex losses)
- Provides direction to technicians, tracks equipment and progress
- Training_
- Conduct on the job training and document employee progress
- Train staff on how to moisture map, identify and mark out non-restorable materials, use equipment and stabilize job sites and ensure all training initiatives are documented and communicated
- Train staff on setting up specialty equipment
- Take an active role in improving/maintaining the quality of Canstar jobsites
- Provide training and feedback on customer service standards and professionalism on site
- Technical Expert_
- Sets up specialty equipment
- Frequently monitor job sites, document drying process and deem structures dry
- Communicate scope of work discrepancies to PM Teams and recommend solutions
- Identify areas of concern (high costs, projects taking too long) and work with teams to adjust and resolve issues
- Estimate equipment requirements on large loss claims and instruct technicians on placement
- Provide technical knowledge and support to all field staff (flood and demolition)
- Communicate with PMs and supervisor on drying and demo strategies
- Health and Safety_
- Runs daily safety meeting
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols
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