Team Lead, Coast

2 weeks ago

Oakville, Canada Canadian Mental Health Association Full time

**JOB DESCRIPTION**

**Job Title: Team**
**Lead, COAST**

**Job Type: Full Time**

**Department: COAST**

**Division: Crisis Services**

**Location: Oakville, ON**

**Hours: 37.5 hours per week (combination of day/early evening shifts Monday-Friday)**

**Role Overview**

The **COAST Team Lead** will be responsible for overseeing the day-to-day tasks of the COAST team/mobile response unit to ensure the programs runs effectively and that client needs are being consistently met. They will promote and support a resilient team culture through coaching and the sharing of their expertise to the frontline staff. The Team Lead will also act as a representative of CMHA at various community tables and support initiatives focused on improving crisis services in Halton.

**Key Responsibilities**
- ** Operational Support**:
***Consult the schedule at the beginning of the shift to be aware of staff shortages in order to properly plan for all shifts.
- Ensure staff working are logged in and prepared to accept incoming calls.
- Complete the daily report and review any concerns/errors with Manager.
- Monitor all sections of the Whiteboard and discuss with team members to determine who is responsible for completing which tasks.
- If there is no CIS staff on shift - review the Mobile whiteboard for any pending visits and ensure that any necessary follow up is completed.
- Run a daily triage meeting to review and discuss potential mobiles with Crisis Staff on shift, and as a team create a plan for the shift.
- Ensure that team is following agency policies, standards, guidelines, and procedures required in their roles.
- In consultation with Manager, prepare team meeting agenda and lead the monthly meetings.
- At the end of the shift, review the whiteboard and ensure all sections are complete. If there is work remaining, ensure that this is passed on during shift change for the night staff to complete.
- Participate on the on-call rotation for after hours and weekend support of the agencies staff.
- **
People Leadership & Development**:
***Participate and advise in the recruiting, hiring, and discharge of employees as necessary to support the allocation of resources needed to meet service obligations.
- Provide oversight and direction around staff schedules. Provide clinical guidance to all team members in order to ensure the delivery of effective, compassionate, recovery focused, and client centred care.
- Alert the Manager of Crisis Services to any concerns related to client care and program operations.
- Facilitate the Orientation and Training of New COAST staff in collaboration with the Manager of Crisis Services.
- Provide feedback to the Manager, Crisis Services on employee Performance Evaluations and proactively identify training gaps or needs for staff and create development plans for staff to ensure the team members continually learn and grow in their roles.
- Respect and acknowledge the contributions, opinions and expertise of all team members.
- Suggest development opportunities for COAST team, provide and coordinate in-services and training.
- Engage in activities that can support staff well-being and improve team morale.
- **
Health and Safety & Quality Improvement**:
Review prior day’s call volumes and wait times and determine how to address any delays or issues.
- Have a strong commitment to quality improvement (QI) and support the continuous improvement of client care on a team, organizational, and system level.
- Communicate with the Manager of Crisis Services any team or program matters impacting overall productivity.
- Seek and bring forward quality improvement opportunities to improve efficiency and effectiveness of program functioning.
- Stay current on relevant legislation and best practices, current research, policies and procedures.
- Monitor program rules and compliance and ensure that COAST maintains a safe, conducive environment to allow for psychosocial stabilization and recovery.
- Actively participate in the implementation of client safety practices across the agency, identify and bring client safety issues up for senior management to review, and champion client safety initiatives, as assigned.
- Ensure compliance with the specific requirements of Section 27 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in the agency’s policies.
- Represent COAST on the agency’s Joint Health and Safety Committee.
- **
Client Support**:
***Provide intensive short
- term support, crisis intervention and service coordination to COAST clients.
- Follow up on client complaints or concerns.
- Make referrals on behalf of clients to a wide variety of community programs and services.
- Commit to the use of the Recovery Model while providing client service.

f)
**Documentation &**
**Reporting**:

- Ensure that all required documentation related to the support of clients is completed by the team in a timely and accurate manner. Conduct regular audits/review

  • Team Lead- Coast

    2 months ago

    Oakville, Canada Canadian Mental Health Association- Oakville Full time

    **JOB DESCRIPTION** **Job Title: Team Lead, COAST** **Job Type: Full Time** **Department: COAST** **Division: Crisis Services** **Location: Oakville, ON** **Hours: 37.5 hours per week (combination of day/early evening** **shifts Monday-Friday)** **Role Overview** The **COAST Team Lead** will be responsible for overseeing the day-to-day tasks of the...

  • Team Lead, AI Software Engineering

    2 weeks ago

    Oakville, Canada Team Relax Full time

    Team Lead, AI Software Engineering - RemoteShare this job Remote Full Time Role Highlights Python CUDA AI ML Ops CICD Project Management Design Patterns OOP OOD Technical Writing Research Operations Forecasting Data MultiThreading Automation Google Analytics Tools, Libraries and Frameworks DVC JAX XLA Git Airflow Terraform Meteor.js ...

  • Team Lead, AI Software Engineering

    2 weeks ago

    Oakville, Canada Team Relax Full time

    Team Lead, AI Software Engineering - RemoteShare this job Remote Full Time Role Highlights Python CUDA AI ML Ops CICD Project Management Design Patterns OOP OOD Technical Writing Research Operations Forecasting Data MultiThreading Automation Google Analytics Tools, Libraries and Frameworks DVC JAX XLA Git Airflow Terraform Meteor.js ...

  • Team Lead Terminal Operations

    3 weeks ago

    Oakville, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Are you an experienced Leader in Operations...

  • Team Lead Terminal Operations

    2 weeks ago

    Oakville, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Are you an experienced Leader in Operations...

  • Merchandiser Retail Team Lead Canada NE PT

    2 weeks ago

    Oakville, Canada Team Relax Full time

    SummaryLocation(s):SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution.What We Offer:$18/h pay.Availability: Monday Through Thursday Mornings/Days.Flexible ScheduleWhat You’ll Do:Resets/relines- reading and executing planograms with all items tagged.Tagging, rotating, and placing...

  • Merchandiser Retail Team Lead Canada NE PT

    2 weeks ago

    Oakville, Canada Team Relax Full time

    SummaryLocation(s):SAS Retail Services Canada is currently hiring for a Merchandising Team Lead- Part Time (PT) for grocery relines/resets execution.What We Offer:$18/h pay.Availability: Monday Through Thursday Mornings/Days.Flexible ScheduleWhat You’ll Do:Resets/relines- reading and executing planograms with all items tagged.Tagging, rotating, and placing...

  • Retail Sales Associate

    4 weeks ago

    Oakville, Canada West Coast Kids Full time

    Join our **TEAM**! West Coast Kids was born in 1974 and has continued to serve our valued customers as a family-owned business for almost 50 years! Located in the heart Winnipeg, Manitoba, there are now 10 locations across Canada. We are expanding and are currently looking to fill the role of **Retail Sales Team Leader **in our **BRAND NEW BURLINGTON**...

  • Retail Sales Associate

    1 day ago

    Oakville, Canada West Coast Kids Full time

    Join our **TEAM**! West Coast Kids was born in 1974 and has continued to serve our valued customers as a family-owned business for almost 50 years! Located in the heart Winnipeg, Manitoba, there are now 10 locations across Canada. We are expanding and are currently looking to fill the role of **Retail Sales Team Leader **in our **BRAND NEW BURLINGTON**...

  • Babysitter/nanny

    2 weeks ago

    Oakville, Canada REMAX -Team Lead Full time

    Responsibilities: **We require someone with a vehicle and Driver's License to drive the children to extracurricular activities (gymnastics and dance).** **We require someone 3 evenings/week, starting at 3 pm.** **DUTIES**: - Pick up from school at 3 pm ( school is walking distance from our house) - Help children with homework and school projects. -...

  • Crisis Intervention Specialist, Coast

    2 months ago

    Oakville, Canada Canadian Mental Health Association Full time

    **Crisis Intervention Specialist, COAST** The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a **Crisis Intervention Specialist on a Full Time, permanent basis**. Hours of work are 9am-9pm. The position is based at our Oakville, Ontario location. The position resides within an integrated team of individuals who work closely...

  • Crisis Intervention Specialist, Coast

    3 weeks ago

    Oakville, Canada Canadian Mental Health Association Full time

    **Crisis Intervention Specialist, COAST** The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a **Crisis Intervention Specialist on a Full Time, permanent basis**. Hours of work are 9am-9pm. The position is based at our Oakville, Ontario location. The position resides within an integrated team of individuals who work closely...

  • Crisis Intervention Specialist, Coast

    2 months ago

    Oakville, Canada Canadian Mental Health Association Full time

    The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a **Crisis Intervention Specialist on a casual basis** **with availability to work Monday-Friday**. Hours of work are 9am-9pm. The position is based at our Oakville, Ontario location. The position resides within an integrated team of individuals who work closely together to...

  • Crisis Intervention Specialist, Coast

    1 week ago

    Oakville, Ontario, Canada Canadian Mental Health Association Full time

    The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking a Crisis Intervention Specialist on a casual basis with availability to work Monday-Friday. Hours of work are 9am-9pm. The position is based at our Oakville, Ontario location. The position resides within an integrated team of individuals who work closely together to provide...

  • Technical Architect/Team Lead

    1 week ago

    Oakville, Ontario, Canada BDO Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and...

  • Team Lead

    2 months ago

    Oakville, Canada Healthy Planet Canada Full time

    We’re looking for a dynamic Team Lead Health Consultant who embodies awesomeness and knows how to lead by example. You bring a strong background in retail sales, leadership and a passion for natural wellness to the team. Our dynamic and talented Team Lead Health Consultants leverage their leadership skills, retail sales background and passion for natural...

  • Team Lead

    3 weeks ago

    Oakville, Ontario, Canada Roots Full time

    Team Lead Lakeshore - Store 189, 190 Lakeshore Road E., Oakville, Ontario, Canada Req #143 Thursday, March 14, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...

  • Team Lead

    1 month ago

    Oakville, Ontario, Canada Roots Full time

    Team Lead Lakeshore - Store 189, 190 Lakeshore Road E., Oakville, Ontario, Canada Req #143 Thursday, March 14, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...

  • Team Lead

    1 month ago

    Oakville, Ontario, Canada Roots Full time

    WHAT WE'RE LOOKING FOR?The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and...

  • Team Lead

    3 weeks ago

    Oakville, Ontario, Canada Roots Full time

    WHAT WE'RE LOOKING FOR?The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and...