Devices Administration Lead

3 weeks ago

Vancouver, Canada Emily Carr University of Art + Design Full time

**Job Title**
- Devices Administration Lead**Permanent Full-Time Position**

**8:30am to 4:30pm / Monday to Friday**

**(**
**Telecommuting Options Available**
**)**

**Pay Grade L ($63,663 to $68,158 per annum)**
- Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.- The Device Administration Lead administers, configures, integrates, and supports IT Services devices, operating systems, and software across multiple environments. The Lead participates in requirements-gathering, project planning, and cross-team collaboration in support of device lifecycle management, software deployment and integration of custom and open-source software packages. The Lead analyses and reviews existing or proposed operating system features and integration, security, scalability, and performance requirements with clients, business analysts, project managers, and team members. The Lead oversees and/or participates in, the creation of supporting scripts or utilities to meet requirements or integration goals, testing, and deployment.- **Benefits of Joining the Emily Carr community**:

- Enrollment in a comprehensive benefits package, including Dental Coverage, Extended Health, Disability Coverage and Life Insurance.
- Membership in the Municipal Pension Plan.
- Access to personalized telecommuting options.
- Vacation and Professional Development benefits.

**Some Typical Duties Include**:

- Administers and supports endpoint devices, operating systems, and software deployment across varied and diverse platforms, in support of both administrative and academic functions. This includes devices in teaching classrooms, computer labs, staff offices, faculty offices, and public spaces.
- Conducts reviews of specifications, design, development, implementation, upgrades, and ongoing technical support of software distribution and modules based on their respective life cycles.
- Leads the Development and/or maintenance of complex and critical deployment systems and tools such as KACE, Intune, SimpleMDM, MicroMDM, Munki, MunkiReport, Fleet, CloudFront, S3, EC2 instances.
- Collaborates with peer Infrastructure and other IT teams to ensure server hosting is architected appropriately, integrated where possible, highly available, patched, and has defined backup processes.
- Analyses and resolves operational issues with production and test systems to ensure the highest possible uptime and collaborates with others within and across units to resolve technical issues.
- Participates in the staff recruitment process. Orients, trains, provides direction, and provides suggestions for professional development. Matters of an evaluative, disciplinary, contract administration and interpretation basis are referred to the Director Infrastructure. Provides day-to-day direction to the Device Administration team.
- Develops device replacement schedules, and lead projects from procurement to installation.
- Analyses and reviews existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, project managers, and team members.
- Collaborates with other IT Service teams to achieve security, authentication, integration, and health monitoring requirements.
- Regularly monitors outstanding tickets to ensure progress is made towards a resolution and clients are informed of progress. Uses clear and concise written communication to document ticket work and provide clients with information and status updates.
- Develops and collaborates on the creation and maintenance of system documentation, technical and procedural information, instructional/training documents, and FAQs in a variety of formats.
- Works in collaboration with the Manager of Service Experience to represent the work area at departmental and other meetings as required. Researches and recommends hardware and software purchases when requested.
- May act in backup capacity or assist other functions within the department.
- Performs other related duties as required.

**Required Qualifications**
- Bachelor’s degree in computer systems or a related IT discipline.
- Or an equivalent combination of education and experience.
- Advanced knowledge of Microsoft & Apple operating systems and direct experience with common Microsoft & Linux scripting languages.
- Demonstrated ability to implement an

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