Manager, Counselling Services

3 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
Reporting to the Associate Director, Counselling Services (AD), the position of Manager, Counselling Services (Crisis, Intake & Support Coordination) is accountable for supervisory responsibilities of a specialized team providing front line clinical mental health programs and services for individuals experiencing mental health crises, connecting clients to resources & providing mental health support to individuals on an episodic basis to help maintain their wellness and achieve academic success. This role serves as the escalation point for the team and will therefore need to make quick decisions in high-risk situations. The incumbent will work closely with other members of the Campus Wellness Leadership team to ensure services offered to students are contributing to the vibrant student experience and the wellness of our campus community. This position is responsible for effectively managing staff, policies, processes, and programs involved in the provision of counselling services.

This position will help lead their team to use inclusive, integrative, anti-racist, anti-oppressive, and trauma-informed approaches in all aspects of client-care and employee management, centering employee safety and engagement alongside client-centeredness. The services provided by the Counselling team focus on campus community mental health, psychological wellness, and safety at the University of Waterloo (UW). This is vital for the personal and academic success of UW’s members. This Manager will employ a participatory style of leadership to fortify a culture of caring and achieve cohesion within their team and in all interactions across Campus Wellness. They are pivotal in working with their team to create a transformative, future-ready service in a world changed by a racial reckoning, a mental health awakening, and a global pandemic.

The Manager performs their duties conscientiously and responsibly, adheres to high personal standards of behaviour with students, colleagues, members of the University community and clients of the University, community colleagues and resources, and in a manner consistent with the ethics and responsibilities of their own profession.

**Responsibilities**:
Multidisciplinary Team Management and Coaching:
The Manager provides leadership in the development and facilitation of multidisciplinary service delivery teams who provide mental health treatment on campus. They demonstrate skill in the following areas:

- Meeting individually with team members for monthly supervision with an emphasis on clinical consultation, case file reviews, and professional growth & development
- Managing and coaching an allocation of clinical staff, providing a supportive environment that encourages productivity, staff success, as well as efficient and healthy workload management
- Engaging in effective & equitable recruitmentselectionproceduresandstandards
- Focusing team effectiveness on University of Waterloo goals, and Counselling Services’ values of Community, Care and Growth
- Overseeing the professional training and development of team members, including an emphasis on counsellor development through the career path
- Leading with a collaborative, relationship based, growth mindset
- Facilitating staff annual performance appraisals and addresses performance management needs of staff

Relationships/Partnerships:
Cultivating and stewarding strong working relationships and partnerships, including:

- Working closely with others within Campus Wellness and other relevant stakeholders on and off campus to help provide the best programs and services to the students
- Taking a collaborative approach to developing strategies that strive to achieve the institutional vision of a vibrant student experience
- Creating partnerships with wellness service providers on campus to contribute to a comprehensive wellness strategy for the campus community

Clinical Responsibilities:

- Conduct routine clinical file audits to ensure adherence to ethical and standard practice guidelines
- Provide on call support to counsellors working evening hours, as a part of a management on call rotation (Flexible work hours provided should a call be received in the evening)
- Facilitate monthly clinical supervision meetings with staff

The MCS provides clinical psychotherapy with individual clients at a reduced clinical load to allow them to meet their administrative, managerial and coordination responsibilities. It is expected that no more than 25% of the MCS’s is devoted to clinical service delivery to allow for an emphasis on staff development at both an individual and team level.

Coordination of Specific Responsibilities: The Manager oversees the coordination of and is responsible for one or more areas of Counselling Services. The coordination responsibilities of this position include:

- Coordination of Intake and Crisis Response: This manager maintains a thorough knowledge and expertise in best evidence-based intake practices and

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