Hotel Front Desk Agent
2 weeks ago
As a Hotel Front Desk Agent you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast-paced environment and are highly adaptive to the diverse needs of our customers. This position is 30+hrs per week. Prefer individuals with open availability to work mornings, mid-shifts or evenings; and you MUST be able to work weekends.
As a Front Desk Agent you are often the first impression of the hotel and set the scene for their experience while at our hotel. We require highly engaged individuals who focus on the highest level of customer service. The role is diverse as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, assist with upcoming reservations, etc.
Since the Front Desk is the central hub of the hotel, most inquiries and requests filter through the front desk agents. Communication, efficiency, organizational abilities, and follow through are essentials in being successful in this role. You will often liaise with internal operational departments to communicate requests and deficiencies to ensure the guest is taken care of in a timely manner.
In this role you will also support Guest Services functions (eg; room deliveries, luggage assistance, etc)
Attributes Qualifications
- Previous Hotel Front Desk Experience preferred or Hospitality Management Certificate/Diploma
- Excellent communication & organizational skills
- Professionalism and positive attitude
- Customer service focused
- Comfortable with computer programs and software
- Computer literate and adaptable to various programs
- Ability to multi task and work well under pressure
- Ability to problem solve
As a Sheraton employee you and your immediate family receive hotel accommodation discounts through Marriott International
**Job Types**: Full-time, Permanent
**Salary**: $15.40-$16.40 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location: One location
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