Client Care/receptionist

3 weeks ago


Sherwood Park, Canada True Balance Medical Spa Full time

True Balance Medical Spa is seeking a reliable, goal-orientated Client Care Specialist/Receptionist to join our Bioidentical Hormone Replacement Therapy department full-time.

**About the Role**:

- **Impactful Contribution**: Achieve sales and customer service targets, directly contributing to the success of our spa.
- **Education**: Provide accurate and detailed information to clients about our treatments and services, confidently answering questions.
- **Exceptional Customer Experience**: We ensure our clients have a seamless and outstanding experience throughout their treatment journey, from inquiries to appointment reminders and follow-ups.
- **Administrative Support**: Assist with scheduling appointments, filing, and other administrative duties as needed.

**About You**:

- **Results-driven**: You have a proven track record of driving results and achieving goals.
- **Hardworking and Goal-Oriented**: You’re dedicated to your work and always striving to meet and exceed targets.
- **Positive Attitude**: You approach challenges with optimism and a can-do spirit.
- **Growth Mindset**: You view challenges as opportunities for learning and growth.
- **Empathetic**: You can see situations from others’ perspectives, ensuring a client-centric approach.
- **People-Oriented**: You enjoy getting to know new people and helping them feel their best inside and out.

**Requirements**:

- **Customer Service Excellence**: Your customer service skills are exceptional, and you are committed to going above and beyond to make our guests feel special.
- **Sales Experience**: Confidently provide information on our services to inbound leads and clients; sales experience is required.
- **Detail-Oriented**: A strong eye for detail is essential to ensure scheduling and client interaction accuracy.

**Benefits and Perks**:

- **Generous Staff Discounts**: Enjoy discounts on treatments and products after 3 months.
- **Health Benefits**: Full-time employees receive health benefits after 3 months.

**Our True Balance Values**:

- Outstanding Customer Service
- Professionalism
- Accountability
- Continual Self-Improvement
- Enthusiastic Team Player

**About True Balance Medical Spa**:
True Balance offers a wide range of services to renew, refresh, and revitalize our clients. We believe in the intrinsic connection between inner well-being and outer beauty. Our comprehensive treatments and services include Botox & Dysport, Fillers, Microdermabrasion, Laser Hair Removal, Chemical Peels, Photo Rejuvenation (IPL), Fractional Skin Resurfacing, Facials, BHRT, TRT, Beauty Booster, Thermage, SculpSure, and more. We also carry an extensive range of superior, medically graded skincare, beauty, and supplement products.

If you’re passionate about providing exceptional customer service and driving results, we’d love to hear from you. Please include your resume and a cover letter highlighting your customer service and sales experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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