Technician - Operations
1 day ago
ID:
**21856**
- Location:
**Mississauga CAN (Mega Centre) - 1800 Argentia Road**
- Alternate Location(s):
Think you’re someone who has great talent? Are you
- Someone who is technically able to perform the duties of the role and works at an advanced level?
- Someone who fits with the culture of the organization and the teamand the manager?
- Someone who embodies the Core Values and Behaviors and is engaged, innovative and empowered?
- Someone who makes wise choices and thrives in a challenging work environmentpushes the envelope?
- Someone who is looking to grow, developand create his/her own path forward based on the needs of the business?
**Description**:
Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.
**Title**: Technician - Operations
**Location**: Mississauga CAN - 1800 Argentia Road
**Role**:
**Responsibilities**:
- Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices.
- Assist with building Windows-based operating systems and device configuration.
- Provide on-site customer service to clients while working within the data center.
- Understand and follow defined standard operating procedures.
- Respond to and update tickets in accordance with department procedures.
- Issue problem, change, and request tickets when necessary for both Sungard AS’ infrastructure and customer environments.
- Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked equipment, audible/visual alarms on equipment.
- Must work holidays and weekends that fall on scheduled shifts, have the flexibility to work extra shifts as required by management.
- Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
- When appropriate, escalate issues quickly and efficiently to solve problems within Sungard AS’ Service Level Agreement requirements.
- Work supportively with colleagues, always operating in a collegiate manner and in line with the Company’s values.
**Profile**:
- Previous Data Center Experience. Desirable.
- Basic Computer and Network Knowledge. Essential.
- Proficiency with Microsoft Tools Suite (Outlook, Word, Excel, etc). Essential.
- Experience with Microsoft OS platforms. Essential.
- Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware. Essential.
- Cable Termination and Testing Experience. Desirable.
- Flexibility with working shifts/hours/days as needed. Essential.
- Proven ability to manage multiple tasks efficiently and effectively. Essential.
- Willing to cross train at other locations as needed. Essential.
- Proven ability to work effectively in a team environment. Essential.
- Possess a strong customer service attitude and interpersonal skills. Essential.
- Excellent written and verbal communication skills. Essential.
- Able to lift 50 lbs. Essential.
- Must have physical ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling. Essential.
- Must be willing to work nights and weekends. Essential.
**Other**:
- Sungard Availability Services offers a high growth environment with excellent compensation and regional benefit offerings.
- Sungard Availability Services is an equal opportunity employer. Minority/Female/Disability/Veteran
- Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
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