Cage Shift Manager

3 weeks ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**

A structured Cage Shift Manager role is critical to the success of Parq Vancouver. The primary purpose of the Cage Shift Manager is to manage the day to day Operations of the Cage Department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Vancouver Cage Operations.
- Please note that this position is for a full
- time overnight shift manager.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITES**

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.
- Minimum of one year experience as a Full-Time Cage Supervisor is an asset
- Previous management experience an asset
- Successful completion of probationary period, mandatory
- Administration duties as assigned
- Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required
- Carries out daily Vault management and reconciliation
- Compiles daily gaming revenue reconciliation and reports
- Effectively resolves customer disputes, upholding company customer service and integrity standards
- Knowledge of all promotions and events
- Management of all cash counting and cash redemption equipment
- Management of cash and cash assets
- Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques
- Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times
- Manages Time and Attendance
- Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover
- Performs and assists in job performance evaluations
- Verification of transactions
- Maintains a good rapport with all departments
- Attends ongoing job training when required
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
- Coaches, mentors, and develops staff
- Reports all operational exceptions / concerns to the Director
- Ensures BCLC SPPs are adhered to at all times
- Updates and communicates any policy related matters
- Counterfeit recognition
- Ensures AML and LCT policies are adhered to
- All other duties as assigned

**QUALIFICATIONS AND EXPERIENCE**
- Post-secondary education in business administration or other applicable field is an asset
- Accounting designation is an asset
- Demonstrated exceptional customer relations
- Proven superior customer service experience
- Demonstrated strong analytical and mathematical abilities
- Excellent communication skills, both written and verbal
- Excellent organizational skills and the ability to multi-task
- Extensive knowledge of operational procedures as they pertain to the Cage department
- Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts
- Strong computer skills and knowledge of MS Office, GMS, IVS, Casino Link, SDS, CMP and iTrak
- Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB License
- Ability to complete all BCLC Certifications
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours- We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peo

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