Cage Cashier- Overnight Shift

4 weeks ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**

A structured Cage Cashier role is critical to the success of Parq Vancouver. The Cage Cashier is a front line position that performs cash and cash equivalent transactions while maintaining the highest level of customer service to our guests.

The successful Cage Cashier demonstrates exceptional customer service aptitude and mathematical skills. Reporting to the Cage Supervisor, this position ensures transactions are handled accurately, efficiently and in accordance with established policies and procedures.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Accepts chips from table games guests in exchange for hard and soft currency
- Chip Bank management and reconciliation including chip cleaning and sterilization
- Issues of Gaming Table Fills and Credits
- Attends ongoing job training and performs other job related duties, as requested by management
- Knowledge of all promotions and events for the week/month
- Maintains working knowledge of company policies and procedures
- Performs foreign currency exchange, debit and credit card withdrawals
- Accepts bank drafts, verified win, convenience and PGF cheques
- Performs CPV large table buy-ins
- Provides redemption transactions for guests
- Reconciles assigned cash float at end of shift
- Validates TITO tickets from slot machines and exchanges for hard or soft currency
- Records entries on the Table Cash Out Tracking Log and Slot Players Tracking Log
- Issues and receives Slot Attendant floats, promotional payouts, F and B floats and received deposits and reconciling deposits.
- Issues Slot and Lotto jackpots and cancelled credits
- Reports all operational exceptions/concerns to Cage Supervisors
- Assists in training new cashiers
- Verifies cage transactions when required
- Counterfeit recognition
- Assists in unscheduled box pulls and counts
- Performs TIP transactions for all departments
- Responsible for cleaning and sanitizing work areas including office supplies, computer equipment and department furnishings throughout all shifts using company provided cleaning products and methods

**QUALIFICATIONS AND EXPERIENCE**
- Casino gaming experience, an asset
- High volume cash handling experience
- Previous customer service experience
- Efficient computer skills
- Excellent communication skills, both written and verbal
- Excellent organizational skills and the ability to multi-task
- Flexible work schedule to accommodate a 24hr casino environment
- Will provide on-going job training

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB License
- Ability to complete all BCLC Certifications
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Required to sit, stand and walk during working hours
- Repetitive motion of hands, wrists and arms- Parq Vancouver exists on the traditional, ancestral, and unceded territory of the xwm_ə_θkw_ə_y_̓ə_m (Musqueam), S_ḵ_wx_̱_wú7mesh (Squamish), and s_ə_l_̓_ilw_ə_ta_Ɂ_ɬ_ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices_

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