Ict Customer Support

4 months ago

Winnipeg, Canada Bell Full time

A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them.

New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.

The bottom line: we’re looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry.

**Job Title**: ICT Customer Support - Deployment Technician
**Professional Areas**:Administration
**Location**:1750 & 1730 McGillivray, Winnipeg, MB
**Job Status**:Temporary - Full Time
**Close Date**:September 22, 2024

**Description**
Epic specializes in the creation and management of information technology solutions for business. Our goal is to be the information technology partner of choice for each of our customers. We are proud to be part of the Bell MTS Family group of companies. We know Manitobans best and deliver a full suite of solutions that meets their unique needs and are focused on delivering the best experience at every interaction

Epic Information Solutions is currently looking for new team members, the ICT Customer Support - Deployment Technician role is primarily responsible for deploying new workstations. This position is responsible for deployment, software installation and client data migration as well as various other tasks related to a large scale project. This position is full time, temporary.

**Duties and Responsibilities**
- New workstation deployment - including software and hardware support, network connectivity issues, peripherals etc.
- Provide one-on-one end-user support and problem resolution - remotely and onsite
- Hardware repair
- Accurately log information and resolutions in Service Now
- Provide exceptional service to our clients

**Qualifications**:

- High school diploma or equivalent, with a technical college or university degree preferred, or an acceptable combination of education and relevant experience
- Minimum of 1 years of industry experience
- CompTIA A+
- Ability to quickly diagnose issues and determine best course of action for resolution
- Excellent written and oral communication skills
- Ability to work individually and as part of a team
- Exceptional customer service skills
- Valid Driver’s License with access to own vehicle
- Ability to occasionally travel within Manitoba
- Ability to lift up to 50 lbs
- Overtime as required

EPICjobs

IND2024

**Additional Information**:
**Position Type**:Non Management
**Job Status**:Temporary - Full time
**Job Location**:Canada : Manitoba : Winnipeg
**Work Arrangement**: Full-time in office (meaning that you will be required to perform your work on-site)
**Application Deadline**:09/22/2024

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

Created: Canada, MB, Winnipeg

**Bell, one of **Canada’s Top 100 Employers**.

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