Accommodations General Manager
4 days ago
**Position**: The HFN Group of Businesses (HGB) has a full-time position available for an Accommodations General Manager.
The General Manger is responsible for all aspects of operations of the Ḥačas Inn, Awis Guest House, and Upnit Lodge. The goal for the General Manager is ensure profitability of the business, to drive sustainable growth and long-term success in order to provide a return on investment for the Nation.
The Accommodations General Manager’s main responsibility is to meet and exceed the expectations of guests and employees and in-so-doing achieve the profitability, customer service and asset management expectations of ownership.
A successful General Manager will be entrenched in, and engaged with, the community in which they operate. The General Manager will succeed by demonstrating the know-how to deliver on the vision and uphold the culture of a phenomenal hotel company. This position will be based out of our operations located in Bamfield, BC. The General Manager will reside in Bamfield, with accommodations provided at the Motel.
The Accommodations General Manager is a key ambassador for the company brand. The General Manager leads by example and fostering Huu-ay-aht First Nations Core Principles ʔiisaak - Greater Respect, ʔuuʔałuk - Taking Care Of, and Hišuk ma c̕awak - Everything is One.
**Location**: The business operations are located in Bamfield, B.C.
**Open to**: All qualified applicants with preference given to Huu-ay-aht citizens.
PRIMARY ROLES
Key Accountabilities
Oversee and manage the overall day-to-day operations of all accommodations
Maintain strong two-way communication with the supervisory employees on a daily and weekly basis
Participate in the development of annual and long-term business plans and goals for future development/improvements that leads to growth and prosperity.
Manage the business assets including the buildings, moorage/docks and equipment.
Conduct routine maintenance required on building and is the lead on property issues including capital projects and refurbishment.
Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure delivery of an excellent guest experience resulting in high levels of customer satisfaction
Develop and implement policies and procedures to improve effectiveness and efficiency.
Supervise and directs employees and provide performance feedback and coaching to improve their effectiveness.
Encourage a positive and supportive working environment and a team approach.
Ensure compliance with all policies, procedures and regulations regarding safety, security and emergencies.
Ensure all health and safety standards are exceeded as evidenced by participation and reporting of the hazard’s assessments, monthly written updates on incidents and near misses as well as documented health and safety meetings and hazard inspection
communications.
Maintain all month-end documentation and provide the accounting department accurate reports and follow-up as required.
Sales and Growth
As one of the last undiscovered tourism gems on Canada’s Westcoast, Bamfield is positioned for steady tourism growth over the next decade. The recent upgrade to the road to Bamfield has made the community far more accessible for visitation.
A core feature of the position will be designing and implementing a marketing campaign to grow the number of room nights at the accommodations, particularly in the off season.
**This includes**:
Building strategies and maintaining strong (if not the strongest) market share by continuously building and monitoring data and market activity in the area to maximize results.
Collaborating with Management to gather and relay market intelligence, leads, and conduct local sales initiatives.
Promoting and building off season events to increase the market size of room stays in the community.
**Job Requirements**:
Knowledge of Huu-ay-aht First Nations goals and aspirations.
Knowledge of the unique challenges facing 'remote communities'.
A minimum of 5 years’ experience working in a management role in a related hospitality and/or tourism business.
Current BC Driver’s license.
Certification(s) and/or license(s) appropriate to the business.
Proven ability to work independently developing and executing long term operational plans.
Proven ability to analyze and evaluate financial results and implement change when necessary.
Proven ability to manage and develop staff including the ability to mentor, coach and manage performance.
Proven hospitality marketing skills including social media
Excellent customer service skills
Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external
A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level
Successful background checks, including police record check, employment verification, re
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