Refugee Case Coordinator

**Overview of the New Brunswick Refugee Clinic**

The primary service provided by the NBRC-CRNB is assistance to persons claiming refugee status before the Immigration and Refugee Board, including pre-refugee claim consultations, assistance to file refugee claims, guidance throughout the entire refugee determination process, mock refugee hearings and representation at the hearing.

The NBRC-CRNB is a registered charity. Its services are available to persons in need who cannot afford a private lawyer.

The NBRC is committed to fostering diversity within our community and our organization. We represent vulnerable people with a wide variety of backgrounds, identities, life experiences, and economic situations. One of our priorities is providing services in a culturally-sensitive, trauma-informed manner. We recognize the importance of building a workplace that reflects these values.

**Position Overview**

Working under the direction of the Executive Director, the Refugee Case Coordinator of the New Brunswick Refugee Clinic is responsible for the daily management of client’s case files. The position has some flexibility to allow for part-time and hybrid work.

**Core Position Responsibilities**
- Conduct preliminary client interviews, determine eligibility, conduct assessment and coordinate intake.
- Collect, organize and assess documentation in support of cases.
- Correspond with the client and government services regarding refugees and immigration processes and procedures.
- Develop processes, spreadsheets and checklists to support a successful fundraising campaign.
- Create and update web-based and electronic resources to promote the NBRC and its fundraising goal, including the development of a social media strategy.

**Required skills & Qualifications**
- Experience working with culturally diverse clients, economically disadvantaged groups and/or persons at risk.
- Strong organizational skills to manage a high-volume caseload with competing demands.
- Strong attention to details.
- Cross-cultural communication skills and the ability to effectively interface with clients.
- Communication in a timely and responsive manner to different stakeholders.
- Stress management, high degree of adaptability and top cultural sensitivity.

**Equity Statement**

**Language Qualifications**
- Fluency in English and French; written and spoken competences. Additional languages are a strong asset.

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $20.00-$25.00 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Moncton, NB

Expected start date: 2023-01-03