Case Manager

2 months ago

Moncton, Canada Crossroads for Women Full time

Case Manager Job Responsibilities:

- Accomplishes clients’ care by assessing needs; developing, monitoring, and

evaluating plans and progress; facilitating interdisciplinary approaches.
- Admits new clients by reviewing records and intakes; conducting orientations.
- Determines clients’ requirements by completing intake interviews; determining

needs for community referrals.
- Establishes individual journeys by setting schedules and routines; coordinating

services being provided; arranging resources, including transportation in

conjunction with Peer Support.
- Monitors cases by verifying clients’ attendance; observing and evaluating

treatments and responses; advocating for needed services and entitlements;
obtaining additional resources; intervening in crises; providing personal support.
- Maintains clients’ records by reviewing case notes; logging events and progress.
- Communicates clients’ progress by conducting weekly interdisciplinary meetings

and evaluations; disseminating results and obstacles to the clients team.
- Prepares clients’ discharge by reviewing and amplifying discharge plans;
coordinating discharge and post-discharge requirements; providing resources.
- Improves treatment results by studying, evaluating, and re-designing processes;
implementing changes.
- Collect statistics on departed clientele and report it to Transition House

Coordinator.
- Updates job knowledge by participating in educational opportunities; reading

professional publications; maintaining personal networks; participating in HART.
- Enhances department and organization reputation by accepting ownership for

accomplishing new and different requests; exploring opportunities to add value

to job accomplishments.

Case Manager Skills and Qualifications:

- Documentation skills
- Analyzing information
- Decision making
- Research skills
- Verbal communication
- Written communication
- People skills
- Resolving conflict
- People management
- Integrity

Education, Experience, and Licensing Requirements:

- 3+ years of case management experience, preferably in human services, possess

demonstrated commitment to clients needs.
- Professional or personal experience supporting individuals with disabilities,

mental illnesses, or challenging behaviors highly preferred
- Must have a valid driver’s license, provide current registration and insurance.

Requirements : Criminal Record and vulnerable sector check

Social Development check

Relative Training: Trauma Informed Care

Peer support

Mental Health CPRTitre du poste: Gestionnaire de cas

Lieu du poste: région du Grand Moncton

Fait rapport à: Directrice adjointe

Heures de travail: Permanent à temps plein, Lundi à vendredi de 10h à 18h (la/le gestionnaire

de cas doit travailler une fin de semaine par mois)

Salaire: $52,000 annuellement

Tâches principales:

- Effectuer des interventions en cas de crise ;
- Rencontrer avec les clientes individuellement pour déterminer leurs besoins et les aider

à identifier leurs objectifs à court et à long terme;
- Organiser des sessions de groupe;
- Orienter les clientes vers les services communautaires si nécessaire;
- Engagement communautaire continu;
- Tenir à jour les dossiers des clientes en consultant les notes de cas, en notant les

événements et les avancées;
- Communiquer les progrès des clientes en organisant des réunions/évaluations

bihebdomadaires ; diffuser les résultats et les obstacles aux équipes des clientes;
- Recueillir des statistiques sur les clientes et les présenter à la directrice adjointe;
- Mettre à jour ses connaissances professionnelles en participant à des activités de

formation, en lisant des publications professionnelles, en entretenant des réseaux

personnels et en participant au programme HART;
- Démontrez de bonnes compétences en matière de documentation et dans la tenue des

dossiers
- Possédez des capacités d’organisation et de prise de décision
- Possédez d’excellentes compétences en matière de communication (verbale et écrite) et

de relations interpersonnelles
- Possédez d’excellentes compétences en matière de gestion de conflits, de résolution de

problèmes et d’esprit d’équipe
- Respectez les différences culturelles, les différences de statut socio-économique et la

diversité des modes de vie
- Avez la capacité à évaluer les situations de manière critique et objective, à prendre des

décisions réfléchies et à assurer le suivi
- Avez la capacité à gérer sainement le stress lié au travail
- Avez la capacité à travailler de manière flexible et autonome avec peu de supervision
- Êtes bilingue (français et anglais)

Qualifications:

- 3 ans d’expérience ou plus, de préférence dans le domaine des services sociaux
- Expérience professionnelle ou personnelle dans le soutien aux personnes ayant des

antécédents divers (déficience intellectuelle, troubles de santé mentale, toxicomanie,

etc.)
- Vérificati

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