Dispatcher - Security

2 months ago

Edmonton, Canada Guardium Security Services Ltd Full time

Guardium Security Services Ltd. Is part of the GUARDIUM GROUP OF COMPANIES. An Alberta based company servicing all of Western Canada, parts of Ontario and Quebec, and several states in the US,with nine (9) different companies encompassing the security, technologies/robotics/biometrics, courier, staffing, towing, general contracting, investments & real estate, & wholesale.

Guardium Security is a truly “one stop shop” for all matters security. We pride ourselves on partnering and supporting numerous businesses and industries,including but not limited to theconstruction industry, property management and realty development, commercial and industrial areas and parks, retail and residential high rises & complexes, shopping malls & power centres,and retail shops and grocers. With continual and ongoing access to the latest training, techniques, and modern technology, Guardium’s Security Team is well equipped to handle any and all security, risk protection, and asset management needs our Clients have.

Experience
- 2 - 3 years dispatching
- 3 - 5 years security industry

**Qualifications**:

- *Prior Dispatch experience is required
- Current and valid Alberta driving license (Class 5)
- Level 4 - 5 English skills - speak, read, write
- Ability to work in a fast-paced, team environment
- Exceptionally strong written and verbal communication, with sound judgement & problem-solving skills
- Strong interpersonal and verbal de-escalation skills for guard - client - vendor interactions
- Strong ability to multi-task and perform under stressful conditions
- Have strong crisis & emergency management skills
- Knowledge of creating, developing, managing and maintaining guard and staff schedules
- Ability to follow and enforce company policies and procedures
- Knowledge of city streets, routes, communities and traffic/road/weather conditions
- Strong computer literacy skills w/broad knowledge of computer software programs and apps
- Knowledge of OH&S and Safety programs (COR definite asset)
- Superior leadership, decision-making and management skills
- Handle all incoming radio, phone and in-person calls of either emergency or non-emergency nature
- Escalate or de-escalate all calls to appropriate dept, person, supervisor or resource
- Use of two-way radio system, company cell phone system, and company multi-line phone system
- Dispatch security and security services to calls and disturbances/issues as required, including critical personnel,police (EPS/RCMP), fire (EFD), and medical (EMS)
- Provide detailed documentation of all activities, radio dispatches, and calls in Dispatch and site event logs
- Coordinate and manage daily/nightly dispatch operations, ensuring timely, expedient and efficient delivery of such
- Maintain organized and up-to-date spreadsheets and databases of security and company(ies) resources, schedules, and client/site information
- Monitor, document and provide support to all CCTV and monitoring stations and clients
- Review of all reports generated thru Company’s state-of-the-art online reporting software

**Responsibilities**:

- Allocation and dispatching of security personnel and staff to address issues and to execute and service client contracts
- Oversee schedule and adjustment of such for all security operations, company projects, and tasks assigned
- Manage employee schedule on daily basis, ensuring all shifts and commitments are covered and met, by the qualified and appropriate staff
- Review, management and disbursement of all shift/patrol/incident reports, vehicle and site audits, and guard/site assessments
- Ensuring all Company Policies and Procedures are met and followed
- Constantly maintaining and reviewing all COR and OH&S Safety mandates and processes
- Knowledge of and maintaining all applicable HR policies and process for staff and team members
- Assist with all company, equipment and fleet operations, and mechanical and maintenance issues
- Monitor and maintain driver/client Keys inventory, and Key Control system for guards, clients and vendors
- Create, develop and maintain on site and electronic Post Orders/Duties binders
- Create, develop and maintain on site and electronic COR/OH&S/Safety binders - reports - forms
- Contacting Clients - Keyholders - Vendors - Contractors to provide information to related and ongoing site/bldg./property security concerns and matters, including critical and emergency issues
- Gather/maintain/file all vehicle - equipment - personnel inspections and audit forms for supervisors and managers review
- Strong commitment to providing superior and excellent customer service to all clients - vendors - staff whilst maintaining the utmost professional demeanor

How to Apply:
Forward all resumes to:
Pay: $18.50-$22.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Night sh

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